300-810 Implementing Cisco Collaboration Applications (CLICA) Practice Questions
Prepare for 300-810 with more than an answer.
- Exam fee
- $300 USD
- Level
- Specialist
- Valid for
- 3 years
Domains covered on the exam 4
- Single Sign-On (SSO) for Collaboration Applications15%
- Cisco Unified IM and Presence30%
- Cisco Unity Connection and Cisco Unity Express30%
- Application Clients25%
- 1
Case Study:
A rapidly growing e-commerce company, 'SwiftCart,' wants to improve its customer service call routing. They are using Cisco Unity Connection as their primary auto-attendant and voicemail system. The goal is to route callers based on the department they select from a main menu, but also provide a different set of options if the call comes from a known VIP customer's phone number.
Current Setup: A single system call handler (
Main_AA) answers all incoming calls. It plays a generic greeting and offers a menu (1 for Sales, 2 for Support). All callers get the same experience.Requirements:
- When a call comes from a number on the VIP list, it should be sent to a separate call handler (
VIP_Handler) immediately, bypassing theMain_AA. - All other calls should be handled by the
Main_AAas before. - The solution must be configured entirely within Unity Connection without relying on CUCM call routing logic.
Which Unity Connection component should be configured to meet these requirements?
Show answer details
Correct answer: B
This scenario is a classic use case for Unity Connection's Routing Rules. The call routing engine processes calls before they reach a specific call handler. By creating a new Direct Routing Rule with a higher priority (lower number) than the default rule, the administrator can intercept calls based on specific criteria. The rule's condition can be set to 'Calling Number' matches a list of VIP phone numbers. The action for this rule would be to attempt to send the call to the
VIP_Handler. All non-matching calls would fall through to the next rule, which would direct them to theMain_AA. - When a call comes from a number on the VIP list, it should be sent to a separate call handler (
- 2
The command
run pe sql ttlogin select * from clientsessionsis executed on the CLI of a Cisco IM and Presence server. What is the primary purpose of this command?Show answer details
Correct answer: C
This command directly queries the Text-based Turnaround (ttlogin) database on the IM&P server. The
clientsessionstable specifically stores information about all currently active client connections. Running this query is a powerful troubleshooting step to verify if a user's Jabber client has successfully established a session with the server, showing details like the client IP address, connection time, and client type. - 3
True or False: When configuring DNS for Cisco Jabber service discovery, the
_cisco-uds._tcpSRV record is mandatory for both on-premises and Mobile and Remote Access (MRA) deployments.Show answer details
Correct answer: B
This statement is False. The
_cisco-uds._tcpSRV record, which points to the CUCM servers for User Data Service (UDS) lookup, is only used for on-premises deployments. For MRA deployments, Jabber clients use the_collab-edge._tlsSRV record in public DNS to find the Expressway-E. The UDS lookup for MRA clients is then proxied through the Expressway pair, so the client never directly queries for the_cisco-udsrecord. - 4
A collaboration engineer is setting up a SIP federation between a local Cisco IM & Presence cluster and a partner organization. After configuring the SIP federation, presence updates are not working in either direction. The engineer has confirmed that DNS SRV records for
_sip._tlsare correct for both domains and that firewall ports are open. Which of the following is a mandatory configuration step on the Cisco IM & Presence server for SIP federation that might be missing?Show answer details
Correct answer: D
For SIP federation, the Cisco SIP Proxy service on the IM & Presence server must be configured to listen for incoming TLS connections, which typically use port 5061. This is done by creating a new Application Listener under the Cisco SIP Proxy settings. Without this listener, the IM&P server will not accept incoming SIP SUBSCRIBE and NOTIFY messages from the federated partner, causing presence to fail.
- 5
A user with a Cisco Jabber client is unable to control their desk phone (a Cisco 8845). The user is homed on the same CUCM cluster as the phone. Other Jabber features like IM and voicemail are working correctly. Which THREE of the following are required for CTI (Computer Telephony Integration) phone control to function correctly? (Select THREE).
Show answer details
Correct answer: A, B, C
- 6
A collaboration engineer is configuring SAML SSO between a Cisco Unified Communications Manager cluster (v12.5) and a third-party Identity Provider (IdP). After exchanging metadata, users report that upon successful authentication at the IdP, they are redirected to the CUCM user web page but are met with an 'SSO Login Failed' error. A review of the CUCM's IdP configuration reveals that the 'Attribute for User ID' is correctly set to 'uid'. Which of the following is the most probable cause for this authentication failure?
Show answer details
Correct answer: B
SAML assertions have a validity period defined by 'NotBefore' and 'NotOnOrAfter' timestamps. To prevent replay attacks, Cisco collaboration applications enforce a strict time synchronization requirement. If the clock skew between the Service Provider (CUCM) and the Identity Provider (IdP) is greater than a configured tolerance (typically 2-3 minutes), the assertion will be considered invalid, leading to a login failure even if all other parameters are correct. While unsigned assertions, incorrect user attributes, or certificate issues are also potential causes, clock skew is a very common and often overlooked reason for this specific symptom.
- 7
A large enterprise has a central Cisco IM and Presence cluster and several remote CUCM clusters. To provide IM&P services to all users, the administrator has configured the central IM&P cluster as an intercluster peer with the remote CUCM clusters. Users at a remote site report that their Jabber client is stuck 'Connecting' and presence is unavailable. The administrator has verified IP connectivity and that the
_cuplogin._tcpSRV record points to the central IM&P cluster. Which configuration item is most likely missing on the remote site's CUCM cluster?Show answer details
Correct answer: D
In a centralized IM&P deployment, the remote CUCM cluster must direct its users to the central IM&P cluster for presence services. This is achieved by creating an 'IM and Presence' service profile on the remote CUCM that explicitly lists the IP address or FQDN of the central IM&P server(s). This profile is then assigned to the users' devices. Without this, the devices on the remote cluster do not know which IM&P server to contact for login, even if DNS SRV records are correct.
- 8
An administrator is setting up a new call handler in Cisco Unity Connection to serve as an after-hours auto-attendant. The requirement is that this call handler should only be active outside of business hours (9 AM to 5 PM, Monday to Friday). How should the administrator configure Unity Connection to route calls to this new call handler only during the specified off-hours?
Show answer details
Correct answer: D
The standard method for handling time-of-day routing in Unity Connection is to use schedules. An administrator would define a schedule for the standard business hours. This schedule is then applied to the primary call handler (the one that answers during business hours). The call handler is then configured so that when the schedule is 'Inactive' (i.e., it is outside of business hours), the call is sent to another extension or call handler, which in this case would be the new after-hours auto-attendant.
- 9
A company is deploying Cisco Jabber for Windows to 5000 users via SCCM. The collaboration team wants to pre-configure the client to streamline the user login process and ensure consistency. Which TWO of the following parameters should be used in the MSI installation command to specify the services domain and disable the initial setup wizard? (Select TWO).
Show answer details
Correct answer: A, E
- 10
True or False: In a Cisco IM and Presence high-availability deployment, manual failover of the Presence Redundancy Group is required if the primary server's critical services fail, but the server itself remains reachable on the network.
Show answer details
Correct answer: A
This statement is True. The IM and Presence high-availability mechanism monitors the state of critical services. If a critical service fails but the server's operating system and network connectivity are still active, the system will not initiate an automatic failover. This is to prevent a 'split-brain' scenario. In this situation, an administrator must manually initiate the failover to the backup node to restore full service.
