700-104 Business Edition 6000 for Account Managers Practice Questions

Analog devices are connected to an IP telephony network using Analog Telephony Adapters (ATAs) for one or two devices, or voice-enabled routers/gateways (like the ISR series) equipped with Foreign Exchange Station (FXS) port modules for multiple devices. These components convert the analog signals to IP packets (and vice-versa) that the CUCM on the BE6000 can process.

While Microsoft provides the core software, a complete enterprise voice solution often requires multiple third-party components for gateways, specific types of endpoints (like conference phones or video rooms), and contact centers. Cisco's key advantage is providing the entire stack from a single vendor. This simplifies purchasing, support, and ensures interoperability, reducing risk for the customer.

Cisco UWL (and its successor, the Flex Plan) are the primary licensing models for BE6000. They bundle multiple collaboration applications and services into a single, per-user license. This simplifies purchasing and provides users with a full suite of tools, as opposed to the older DLU model which was device-based.

The IM and Presence Service is the engine that drives the core features of Cisco Jabber. It collects status information (e.g., Available, Busy, On a Call) from various sources like calendars and phones, and it federates this information to other users' contact lists. It also serves as the server for routing and archiving instant messages.

This is the most efficient solution. The BE6000H has enough capacity for 1050 users (900 + 150). With a reliable WAN link, the remote office's endpoints can register directly to the central CUCM. This approach perfectly aligns with the CIO's goals: it's fast to deploy (no new server needed), maintains centralized management, creates a unified dial plan automatically, and leverages the existing investment. A local gateway for PSTN access and SRST for survivability would be recommended but the core strategy is centralized registration.

Cisco Unity Connection (CUC) is the application responsible for voicemail and unified messaging services within the BE6000. It stores voicemail data on the same appliance, ensuring it remains on-premises. Modern versions of CUC support encryption for sensitive data at rest, directly meeting the legal firm's security requirements. CUCM handles call control, IM & Presence handles messaging, and VCS is for video interoperability.

Expressway-C (Core) resides within the internal network and securely connects to the Unified Communications Manager.

Expressway-E (Edge) is placed in the DMZ and handles traffic from the public internet, securely tunneling it to Expressway-C. Together, they form the Mobile and Remote Access (MRA) solution.

This is true. The Cisco BE6000M is designed for mid-market deployments and, when running UCCX co-residently, is typically limited to 100 agents to ensure performance across all applications. For larger contact center needs (up to 400 agents), the BE6000H model or a dedicated server deployment is required.

This is the strongest TCO argument. The core value of the BE6000 is server consolidation. By replacing multiple aging, single-purpose servers with one modern, virtualized appliance, the client realizes direct, quantifiable savings in capital expenditure (less hardware) and operational expenditure (power, cooling, rack space, simplified management). While the other options are valid benefits, they are secondary to the primary TCO advantage of consolidation.

Cisco Prime Collaboration Provisioning is specifically designed to simplify the management of Cisco collaboration applications. It abstracts the complexity of the underlying systems (CUCM, CUC, etc.) into a single pane of glass for common administrative tasks. This directly addresses the customer's concern about management complexity by demonstrating a tool that makes day-to-day operations easier for their IT staff. While managed services are an option, positioning the built-in simplified management tool is the most direct answer.