700-245 Practice Questions
Prepare for 700-245 with more than an answer.
- Exam fee
- $80 USD
- Level
- Specialization
- Valid for
- Not applicable (specialization exam)
Domains covered on the exam 4
- Building a Sustainability Practice25%
- Current and Future Sustainable Business Practices30%
- Talking to Customers About Sustainability35%
- Cisco Products and Solutions For Sustainability Goals10%
- 1
True or False: The Cisco Refresh (Certified Remanufactured) program is primarily a way for customers to acquire older, unsupported technology at a low price.
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Correct answer: B
False. The Cisco Refresh program offers fully certified and warrantied remanufactured Cisco equipment. This is not simply 'used' or 'unsupported' gear. It is a key component of Cisco's circular economy strategy, providing customers with a sustainable way to acquire genuine, high-quality products while extending the life of the hardware. The products are eligible for Cisco support services, just like new products.
- 2
A partner is building an internal training program to develop their team's sustainability expertise. The training includes practicing different types of customer dialogues. A key module focuses on shifting from a technical to an executive conversation. What is the most significant change in focus when moving to an executive-level dialogue?
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Correct answer: C
Executive audiences (CEOs, CFOs, board members) are primarily concerned with strategic business issues. An effective executive dialogue translates technology solutions into their impact on the business. Instead of discussing 'how' the technology works (features), the focus must be on 'what' it achieves for the business (outcomes like reduced risk, competitive advantage, and financial returns).
- 3
A solutions architect is designing a sustainability offering for a partner's portfolio. They create a flowchart to outline the customer engagement process for a sustainability assessment.
[Start] -> [1. Initial Discovery Call] -> [2. Data Collection] -> [3. ____] -> [4. Roadmap Presentation] -> [End]What is the most logical and critical step that should be in position '3. ____' of this process?
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Correct answer: C
After collecting data (Step 2), the essential next step is to analyze that data to establish the customer's current performance (the baseline). This baseline is then compared against industry standards, best practices, or the customer's own goals (benchmarking). This analysis is what identifies the gaps and opportunities that will be addressed in the roadmap presentation (Step 4).
- 4
Case Study:
A mid-sized Cisco partner, 'Innovate IT', wants to establish itself as a leader in sustainability services. They currently have strong practices in networking and security but no formal sustainability offerings. The leadership team has approved a strategic initiative to build a comprehensive sustainability practice over the next 18 months. They have a limited budget for the initial phase and need to prioritize their actions to build credibility and generate early revenue.
The partner's goals for the first six months are: 1) Develop foundational internal expertise. 2) Create a marketable entry-level service offering. 3) Secure at least two pilot customers for the new service.
Which of the following action plans represents the most effective and realistic approach for 'Innovate IT' to meet its initial goals?
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Correct answer: C
This approach is the most strategic and realistic. Achieving the Cisco Specialization provides structured training and credible certification (Goal 1). A 'Sustainability Assessment' is an excellent entry-level service because it's consultative, helps uncover customer needs, and leads to future project work (Goal 2). Targeting existing, friendly customers for pilots is a low-risk way to refine the service and build success stories (Goal 3). This plan aligns perfectly with the stated goals and constraints.
- 5
A partner is explaining the Greenhouse Gas (GHG) Protocol to a client. The client's business involves significant business travel for its sales team and daily commuting for its office staff. According to the GHG Protocol, emissions from these activities fall into which category?
pie title GHG Emission Scopes "Scope 1: Direct" : 15 "Scope 2: Indirect (Energy)" : 25 "Scope 3: Indirect (Value Chain)" : 60Show answer details
Correct answer: C
Scope 3 includes all other indirect emissions that occur in a company's value chain. This specifically includes emissions from business travel (e.g., flights, rental cars) and employee commuting, as these are activities the company relies on but does not directly own or control the emission sources for. Scope 1 is direct emissions (e.g., company-owned vehicles), and Scope 2 is indirect emissions from purchased electricity.
- 6
A Cisco partner is presenting a sustainability proposal to a manufacturing client's executive board. The Chief Financial Officer (CFO) expresses skepticism, stating, "These initiatives sound expensive and our primary focus is on quarterly profitability." Which approach is most effective for the partner to address this objection and gain buy-in?
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Correct answer: B
The CFO's primary language is financial. The most effective approach is to translate sustainability initiatives into tangible financial benefits. Presenting data on ROI, reduced operational expenditures (OpEx) through energy savings, and new financial opportunities like green bonds or loans directly addresses the CFO's profitability concerns in a language they understand.
- 7
A partner is developing a new managed service offering focused on sustainability. To ensure the offering is robust, they are incorporating principles of the circular economy. Which of the following services directly align with the circular economy principle of 'keeping products and materials in use'?
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Correct answer: C
The core principle of 'keeping products and materials in use' involves extending the life of assets. A service that includes proactive maintenance, repair, and refurbishment directly supports this by preventing premature disposal and maximizing the useful life of the hardware, which is a cornerstone of the circular economy.
- 8
A Cisco partner is creating a sustainability assessment for their clients. The goal is to identify a client's current maturity level and provide a roadmap for improvement. Which TWO of the following metrics are most crucial to include for evaluating a client's circular economy practices? (Select TWO)
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Correct answer: B, D
This metric directly measures the 'end-of-use' handling of assets, which is a critical component of a circular model. A high percentage of assets being refurbished or recycled indicates a mature circular practice.
This metric evaluates how effectively an organization is extending the life of its products, a core tenet of the circular economy. Exceeding the recommended lifespan through good maintenance and strategic use demonstrates a strong commitment to keeping products in use.
- 9
True or False: When conducting a sustainability discovery conversation with a new customer, the partner's primary objective should be to present the features of Cisco's sustainable products.
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Correct answer: B
The primary objective of a discovery conversation is to listen and understand the customer's business drivers, existing sustainability goals (if any), challenges, and motivations. Presenting product features prematurely, before understanding the customer's context, is ineffective and can derail the conversation. The focus should be on asking questions and learning, not on pitching products.
- 10
A Cisco partner is advising a large retail client that operates in both North America and the European Union. The client wants to standardize its IT hardware end-of-use policy. Why is it critical for the partner to develop a deep understanding of regional environmental trends and regulations?
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Correct answer: C
The European Union has comprehensive and legally binding environmental regulations, such as the Waste Electrical and Electronic Equipment (WEEE) Directive. These rules impose strict responsibilities on producers and users for the collection, recycling, and recovery of e-waste. North American regulations can be less stringent or vary by state/province. A standardized policy must meet the requirements of the strictest region (the EU in this case) to ensure compliance across all operations.
