AP-211 Salesforce Health Cloud Accredited Professional Practice Questions
Prepare for AP-211 with more than an answer.
- Exam fee
- $150 USD
- Level
- Accredited Professional
- Valid for
- To be determined
Domains covered on the exam 4
- Discovery11%
- Design42%
- Implement42%
- Deploy5%
- 1
A new Health Cloud org has just been provisioned. An administrator needs to enable the core features for care management. What is one of the first and most critical configuration steps that must be performed in Setup after installing the managed package?
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Correct answer: B
Before users can access any Health Cloud features, they must be assigned the Health Cloud Permission Set License. This is a prerequisite for then assigning the specific Health Cloud permission sets (like Health Cloud Standard) that grant access to objects and features. This is a foundational step in user setup.
- 2
A care manager reports that when they create a new Care Plan for a patient, a default set of tasks for 'Initial Assessment' is not being created automatically as expected. The design calls for these tasks to be standardized for all new diabetes care plans. The administrator has already created the required
Care Plan Templates. What is the most likely misconfiguration causing this issue?Show answer details
Correct answer: B
In Health Cloud, the automatic creation of a standardized set of tasks for a Care Plan is handled by Action Plans. A
Care Plan Templateis associated with anAction Plan Template. TheAction Plan Templateis where the specific set ofTask Templatesis defined. If the tasks are not being created, the most likely cause is that the Action Plan Template is either missing or has not been correctly configured with the necessary task templates. - 3
A developer is building a guided patient intake process using OmniScript. The process needs to retrieve the patient's existing conditions and medications from Health Cloud and then call an external system to verify insurance eligibility. Which OmniStudio components should be used to perform these two actions in the correct sequence? (Select TWO)
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Correct answer: A, C
A DataRaptor Extract is the correct tool to read data from Salesforce objects. It would be used within the OmniScript to query and retrieve the patient's existing conditions and medications from the relevant Health Cloud objects.
An Integration Procedure is the server-side processing component used to execute multiple actions in sequence, including calling external APIs (via HTTP Action). It is the ideal tool to call the external insurance eligibility verification system from within the OmniScript.
- 4
A consultant has configured a FlexCard to display a patient's care team on the main console. Users report that the photos of the care team members are not appearing, although their names and roles are correct. The photos are stored in Salesforce as user profile pictures. What is the most likely cause of this issue?
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Correct answer: B
The FlexCard can only display data that is provided by its data source (e.g., a DataRaptor). To display a user's profile picture, the
FullPhotoUrlfield on the User object must be explicitly included in the query of the DataRaptor Extract. If this field is missing from the data JSON passed to the FlexCard, the image element will have no source URL to render. - 5
A developer has created an Integration Procedure to fetch patient data from three different Salesforce objects and merge it into a single JSON structure. When testing, they find that the procedure runs much slower than expected. The debug log shows three separate, sequential
DataRaptor Extract Actioncalls. How can the developer optimize the performance of this Integration Procedure?sequenceDiagram participant IP as Integration Procedure participant DR1 as DataRaptor 1 participant DR2 as DataRaptor 2 participant DR3 as DataRaptor 3 IP->>DR1: Get Demographics DR1-->>IP: Demographics Data IP->>DR2: Get Conditions DR2-->>IP: Conditions Data IP->>DR3: Get Medications DR3-->>IP: Medications DataShow answer details
Correct answer: B
When the data extracts are independent of each other, they can be run in parallel to improve performance. Checking the 'Invoke Mode - Non-Blocking' (or 'Execute in parallel') option for each DataRaptor action allows the Integration Procedure to execute them concurrently instead of sequentially, significantly reducing the total execution time.
- 6
A consultant at Veridian Health System is leading a discovery workshop for a new Health Cloud implementation. The primary goal is to improve post-discharge follow-up for cardiac patients. The workshop includes nurse case managers, scheduling coordinators, and the Director of Patient Services. Which Health Cloud persona most accurately represents the nurse case managers who will be actively managing patient outreach, education, and adherence to care plans?
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Correct answer: B
The Care Coordinator persona is the standard Health Cloud representation for users like nurse case managers who are responsible for the day-to-day management of patient care plans, coordination of services, and patient engagement. The Administrator handles setup, the Physician provides clinical oversight, and the Patient is the subject of care.
- 7
Pioneer Valley Medical Group wants to implement Health Cloud to manage both patient care coordination and provider relationship management. Their desired outcomes include a 15% reduction in patient readmissions and a 20% increase in provider referrals from their network. What key capabilities must be analyzed during the discovery phase to meet these distinct goals? (Select TWO)
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Correct answer: B, C
Care Management is the core capability for creating and managing care plans, identifying at-risk patients, and coordinating post-discharge follow-up, which directly addresses the goal of reducing readmissions.
Provider Relationship Management capabilities, including provider search, network management, and engagement tracking, are essential for managing and growing a referral network, directly supporting the goal of increasing provider referrals.
- 8
A home health agency is transitioning to Health Cloud. A key requirement is to ensure that field nurses can securely access and update patient care plans and visit notes from their mobile devices while offline, as they often work in areas with poor connectivity. During requirements gathering, what is the most critical non-functional requirement to document for this specific need?
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Correct answer: C
This is the most critical non-functional requirement. It defines the system's quality attributes for performance (offline access) and security (PHI encryption at rest on the device), which are essential for HIPAA compliance and operational continuity in the specified field environment.
- 9
A regional hospital network plans to use Health Cloud to provide a patient portal. The desired outcome is for patients to view their upcoming appointments, communicate with their care team, and access educational materials related to their conditions. Which capability needs to be analyzed to determine if a patient's family members or caregivers can also be granted access to this portal on the patient's behalf?
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Correct answer: C
The Household data model is the core capability in Health Cloud for representing relationships between a patient and other individuals, such as family members or caregivers. Analyzing this model is crucial to determine how to grant portal access to non-patients based on their defined relationship with the patient, while maintaining proper consent and privacy.
- 10
A national payer organization, Crestwood Insurance, is deploying Health Cloud for utilization management. They must ensure that all communications and records related to prior authorization requests, which contain Protected Health Information (PHI), are only accessible to the clinical review team and the requesting provider's office. All other internal users, including member services and sales, must be prevented from seeing these records. Which design element is most critical to meeting this strict HIPAA compliance requirement?
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Correct answer: C
The most critical design element is to establish a restrictive foundation using a Private Organization-Wide Default (OWD) for the object containing PHI (Care Request). This ensures that by default, no one can see the records except the owner. From there, a combination of role hierarchy, sharing rules, and permission sets can be used to selectively grant access only to the authorized clinical review team. This is the cornerstone of a HIPAA-compliant sharing model.
