certified-advanced-administrator Salesforce Certified Platform Administrator II Practice Questions
Prepare for certified-advanced-administrator with more than an answer.
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- v1Salesforce Certified Platform Administrator II 150 questions Locked
- certified-advanced-administratorLegacy Salesforce Certified Platform Administrator II 200 questions Current
- Exam fee
- $200 USD
- Level
- Advanced
- Valid for
- Requires ongoing maintenance
Domains covered on the exam 10
- Security and Access21%
- Extending Custom Objects and Applications10%
- Auditing and Monitoring5%
- Sales Cloud Applications10%
- Service Cloud Applications13%
- Data Management10%
- Content Management3%
- Change Management5%
- Analytics, Reports and Dashboards13%
- Process Automation10%
- 1
Case Study:
Global Tech Inc. is overhauling its sales and support processes. They have complex security and automation requirements that their new Advanced Administrator must implement.
Security Requirements: The 'Strategic Deal' custom object, which is a child in a master-detail relationship to Opportunity, must be visible only to the Opportunity Owner and users above them in the role hierarchy. However, a special 'Compliance' team, whose members are in various roles and departments, needs read-only access to ALL Strategic Deal records, regardless of ownership. The OWD for Opportunity is Private.
Automation Requirements: When an Opportunity's stage is changed to 'Closed Won' and its 'Amount' is greater than $500,000, a new record must be created in a custom 'Commission' object. This new record should be assigned to the Opportunity Owner's Manager. Immediately after creation, a Chatter post must be made on the new Commission record, tagging the VP of Sales.
Which combination of tools provides the most efficient, scalable, and declarative solution to meet both the security and automation requirements?
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Correct answer: B
This is the optimal solution. For security, a Permission Set with 'View All' for the custom object is the correct way to grant org-wide read access to a specific group of users regardless of the sharing model. The master-detail relationship handles the base sharing. For automation, a single record-triggered Flow is the modern, preferred tool that can handle all the requirements declaratively: evaluating complex criteria, creating a related record, performing a dynamic assignment (to the owner's manager), and posting to Chatter.
- 2
A sales operations team needs to set different list prices for the same product based on the region where it is sold (e.g., North America, EMEA, APAC). All opportunities must use one of these region-specific prices. How should an administrator configure this pricing structure in Salesforce?
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Correct answer: C
Price Books are the standard Salesforce feature for managing multiple prices for the same product. The administrator should create one Product record, define a standard price in the Standard Price Book, and then create a separate custom Price Book for each region (e.g., 'North America Prices'). In each custom Price Book, they would create a Price Book Entry for the product with the appropriate regional list price.
- 3
The 'Grant Access Using Hierarchies' setting for a custom object is deselected (unchecked). What are two implications of this configuration? (Select TWO)
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Correct answer: B, D
This is the primary effect. Disabling this setting breaks the standard vertical sharing model where managers automatically inherit access to their subordinates' records for that specific object.
Because the automatic hierarchical sharing is disabled, any access for non-owners must be explicitly granted through other means, such as criteria-based sharing rules, owner-based rules, or manual sharing.
- 4
A service manager wants to automate case routing using Omni-Channel. They need cases with a 'Priority' of 'High' to be pushed to the most available agent who has the 'Escalations' skill. Cases with a 'Priority' of 'Medium' or 'Low' should be routed to any available agent in the general 'Tier 1 Support' queue. Which combination of Omni-Channel features should be used?
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Correct answer: C
This scenario requires a hybrid routing approach. Skills-based routing should be configured to handle the 'High' priority cases, mapping the required 'Escalations' skill. A separate, standard queue-based routing configuration can then handle the 'Medium' and 'Low' priority cases, directing them to the 'Tier 1 Support' queue. This combination allows for both precision routing and general queue management.
- 5
A sales operations manager needs to analyze how the composition of Opportunity pipeline stages has changed month-over-month for the past year. They want a single report that shows, for the first day of each month, the total number of opportunities in 'Prospecting', 'Qualification', and 'Negotiation'. The organization does not have CRM Analytics enabled. Which is the most effective way for an administrator to meet this requirement?
graph TD subgraph DataModel Opportunity[Opportunity] OppHistory[OpportunityFieldHistory] OppSnapshot[Monthly_Opp_Snapshot__c] end Opportunity -- Tracks Changes --> OppHistory Opportunity -- Captured Daily/Monthly --> OppSnapshot style OppSnapshot fill:#f9f,stroke:#333,stroke-width:2pxShow answer details
Correct answer: B
This is the exact use case for Reporting Snapshots. A standard Opportunity report grouped by stage provides a point-in-time view. The Reporting Snapshot feature can be scheduled to run this report monthly, taking the summarized data (count of records per stage) and saving it as a new record in a custom object (e.g., 'Monthly Opp Snapshot'). Over time, this custom object builds a historical record of the pipeline, which can then be easily reported on to show trends.
- 6
A financial services firm, Apex Wealth Management, has a strict data access policy. The Opportunity object's Organization-Wide Default is set to Private. A junior analyst, part of a public group named 'Research Team', needs to see all Opportunities owned by VPs in the 'East' role, but only if the Opportunity 'Stage' is 'Prospecting' or 'Qualification'. VPs in the 'East' role are all subordinate to the 'SVP, East Coast' role in the hierarchy. How should the administrator configure this access without granting overly broad permissions?
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Correct answer: C
This is the most precise solution. A criteria-based sharing rule allows the administrator to define access based on record attributes (the Stage field) and share them with a specific group of users (the public group). This meets the requirement exactly without relying on the role hierarchy or sharing all records owned by the VPs regardless of stage.
- 7
The audit team at a healthcare provider needs to track specific changes within their Salesforce org for compliance reasons. They are particularly interested in when custom fields are created on the Patient object and when Permission Sets are modified. The team needs a downloadable log of these changes from the last 90 days. Which two tools or features should the administrator use to meet these requirements? (Select TWO)
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Correct answer: B, D
The Setup Audit Trail is the primary tool for tracking metadata changes, such as the creation of custom fields and modifications to Permission Sets. It logs these administrative actions automatically.
The Setup Audit Trail provides a feature to download the history for the last 180 days as a CSV file, which directly meets the requirement for a downloadable log covering the last 90 days.
- 8
A manufacturing company uses a custom object, 'Equipment', which has a master-detail relationship to the standard Account object. The company wants to display the total number of 'Active' Equipment records on the Account page layout. A new administrator attempts to create a Roll-Up Summary Field on the Account object but finds that 'Equipment' is not available as an option for the summarized object. What is the most likely cause of this issue?
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Correct answer: B
Roll-Up Summary Fields can only be created on the master side of a master-detail relationship. If the Equipment object is not available to be summarized on the Account, it strongly indicates the relationship is a Lookup. A lookup relationship does not support roll-up summaries.
- 9
A sales manager reports that when their team syncs a Quote with an Opportunity, the Opportunity's total amount is not updating correctly. The Opportunity has multiple products, and the Quote was created from it, but one of the products on the Quote has a different quantity than the corresponding Opportunity Product. Which action will resolve the discrepancy upon syncing the Quote?
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Correct answer: A
When a Quote is synced with an Opportunity, the Quote's list of line items becomes the authoritative source. The existing Opportunity Products are replaced by the Quote Line Items from the syncing Quote. This ensures the Opportunity accurately reflects the details of the official quote being presented to the customer.
- 10
A support team uses Salesforce Knowledge to deflect common customer issues. The support manager wants to ensure that only validated, high-quality articles are visible to customers in the public knowledge base, while draft and internal-only articles are visible to support agents. Which combination of features should the administrator use to configure this visibility model?
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Correct answer: D
This is the correct approach. Data Categories can be used to control which user profiles can see which articles. Furthermore, an administrator can control an article's visibility by channel (Internal App, Customer, Partner, Public Knowledge Base). By marking an article for the 'Internal App' channel only, it remains hidden from customers, while publishing it to the 'Public Knowledge Base' channel makes it visible externally.
