MB-280 Practice Questions
Prepare for MB-280 with more than an answer.
Unlock the full exam and previous versions
- v1Version 1 200 questions Current
- MB-210Legacy Microsoft Dynamics 365 Sales Functional Consultant 421 questions Locked
- Exam fee
- $165 USD
- Level
- Associate
- Valid for
- 1 year
Domains covered on the exam 4
- Implement Dynamics 365 Sales32.5%
- Configure and customize Dataverse and model-driven apps37.5%
- Demonstrate Dynamics 365 Customer Insights capabilities12.5%
- Extend and enhance Dynamics 365 Sales capabilities12.5%
- 1
A user's security role has organization-level read access to the Account entity but only user-level write access. The user is also a member of an access team for a specific Account record, 'Contoso Inc.', which grants them read, write, and append privileges. What actions can this user perform on the 'Contoso Inc.' record?
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Correct answer: A
Dataverse security is cumulative. The user's base permissions come from their security role (Org-level Read, User-level Write). The access team grants additional, specific permissions for the 'Contoso Inc.' record. The combination means they can read all accounts in the organization, but their write permission is elevated from user-level to record-level for 'Contoso Inc.' specifically, allowing them to edit it.
- 2
A company is using the Dynamics 365 App for Outlook. A salesperson wants to quickly create a follow-up appointment in Dynamics 365 related to an email they received from a client. They must be able to do this without leaving the Outlook interface. Which action should they take?
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Correct answer: C
The Dynamics 365 App for Outlook provides a 'Quick Create' menu (often a '+' icon) that allows users to create new records, including activities like appointments, directly from the Outlook interface. This action will automatically set the regarding to the tracked email or contact.
- 3
True or False: When a product is retired from the product catalog, it can no longer be added to new quotes, but it will remain on existing draft quotes and can be included when those quotes are activated.
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Correct answer: B
When a product is retired, it cannot be added to any new opportunities, quotes, orders, or invoices. Furthermore, you cannot activate a quote that contains a retired product. The product must be removed from the quote before it can be activated.
- 4
A consultant is building a business process flow for a complex lead nurturing process. At one stage, the BPF needs to trigger a Power Automate cloud flow that performs data validation against an external system. Which component must be added to the business process flow definition to enable this?
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Correct answer: C
The 'Flow Step' is a specific component in the business process flow designer that allows you to invoke an on-demand Power Automate cloud flow. The flow must use the 'When a flow step is executed from a business process flow' trigger.
- 5
A sales director wants to implement a standardized follow-up process for all high-value opportunities (estimated revenue over $250,000). The process should consist of a predefined series of activities: an introductory email, a follow-up phone call three days later, and a final proposal email seven days after the call. Which Sales engagement feature is best suited for automating this structured outreach process?
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Correct answer: B
Sequences in the Sales accelerator are designed to create a prescribed series of sales activities to guide a seller. They can include automated emails, phone call tasks, and other steps with defined timelines, ensuring a consistent and effective follow-up process for records they are connected to.
- 6
A financial services firm is implementing Dynamics 365 Sales. The firm has a strict hierarchical structure. A Sales Manager needs access to all opportunity records owned by salespeople who report directly to them, as well as records owned by salespeople who report to their subordinates. The solution must not grant the manager broad organizational-level read access. The system administrator has configured Managerial Hierarchy security. However, managers report they can only see records of their direct reports, not the records of indirect reports. What is the most likely cause of this issue?
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Correct answer: C
In hierarchy security settings, the 'Depth' value determines how many levels deep a manager can see in their hierarchy. A depth of 1 restricts the manager's view to only their direct reports. To see records of indirect reports, this value must be increased. Setting it to 0 would grant access to the entire reporting chain.
- 7
A consultant is configuring the product catalog for a manufacturing company that sells configurable industrial machinery. Each machine (a product) has several optional add-on components (also products). The company wants to present these machines and their optional add-ons as a single line item on a quote, but allow salespeople to modify the properties of the main machine, such as color or voltage, without changing the bundle structure. Which product catalog component should be used to meet this requirement?
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Correct answer: B
A product family allows you to group related products and define inheritable properties (like color, size, or voltage). When products within this family are added to a quote, salespeople can edit these properties for that specific line item. This is more suitable for configurable products than a standard bundle, which is primarily for grouping fixed items.
- 8
A sales operations manager at a global corporation needs to create a sales forecast. The forecast must aggregate opportunity data based on a custom 'Business Line' option set field on the Opportunity entity, rather than by user or territory. The manager has navigated to the forecast configuration area. Which forecasting template should be selected to achieve this?
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Correct answer: D
The 'Custom forecast' template, previously known as the 'General purpose' or other similar names in different versions, allows for creating forecasts based on any rollup entity and hierarchy entity. To group by a custom field, you would need to create a custom hierarchy entity (e.g., 'Business Line') and use this template to build the forecast around it.
- 9
A marketing team is using Dynamics 365 Customer Insights - Journeys to send promotional emails. They have a legal requirement to manage consent at a granular level. A customer might opt-in for 'Monthly Newsletters' but opt-out of 'Product Promotions'. Both are sent from the same business email address. Which components must be configured to enforce this requirement? (Select TWO)
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Correct answer: B, C
Topics within a Compliance Profile represent the different categories of communication (e.g., 'Monthly Newsletters', 'Product Promotions') for which a customer can provide or withdraw consent.
The Preference Center page is the customer-facing interface where they can manage their consent for the various Topics defined in the Compliance Profile. This page is linked from emails and allows for self-service consent management.
- 10
A system administrator is configuring a business rule on the Opportunity form. The rule is designed to show a 'Technical Review Required' field only when the 'Estimated Revenue' is greater than $100,000 AND the 'Product Category' is 'Custom Machinery'. The rule is activated, but users report the 'Technical Review Required' field is always visible, regardless of the values entered. What is the most likely misconfiguration in the business rule?
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Correct answer: B
A common mistake when creating business rules to show/hide fields is to only define the 'if' condition (show the field) without defining the corresponding 'else' condition (hide the field). Without the 'else' action, once the field becomes visible, the rule has no instruction to hide it again when the conditions are no longer met.
