Plat-UX-101 Salesforce Certified Platform User Experience Designer Practice Questions
Prepare for Plat-UX-101 with more than an answer.
- Exam fee
- $200 USD
- Level
- Specialist
- Valid for
- Annual maintenance required
Domains covered on the exam 6
- Discovery13%
- User Experience (UX) Fundamentals16%
- Human-Centered Design12%
- Declarative Design27%
- Testing11%
- Salesforce Lightning Design System (SLDS)21%
- 1
Which of the following WCAG 2.1 principles requires that UI components and navigation must be operable?
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Correct answer: B
The 'Operable' principle states that user interface components and navigation must be operable. This includes making all functionality available from a keyboard, giving users enough time to read/use content, and not causing seizures.
- 2
Case Study: Cloud Kicks needs to improve its Service Console efficiency. Agents currently open multiple tabs to find customer order history, creating cognitive load. The goal is to show relevant order history from an external system directly on the Case page without navigating away.
Which declarative solution best addresses this UX challenge?
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Correct answer: B
If the external system is connected via Salesforce Connect, the external orders appear as an external object. Using a Related List component on the Case page brings this data directly into the agent's view, reducing navigation and cognitive load.
- 3
A developer is building a custom LWC and wants to ensure that the spacing between elements remains consistent with the standard Salesforce UI, even if Salesforce updates its design system in the future. What should they use in their CSS?
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Correct answer: C
Design Tokens are named entities that store visual design attributes like spacing, color, and font size. Using tokens ensures that if Salesforce updates the underlying value of a token, the custom component automatically inherits the new standard.
- 4
A UX Designer is conducting a discovery session for a global call center implementation. The stakeholders are unsure why the current case resolution time is high despite having a robust knowledge base. The designer decides to observe agents in their natural environment handling real calls to identify friction points that agents might not verbally report. Which research method is being applied?
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Correct answer: A
Contextual Inquiry involves observing and interviewing users in their actual environment while they perform tasks. This allows the designer to see 'invisible' workarounds and friction points that users might forget to mention in a survey or focus group.
- 5
A UX Designer is redesigning a custom Lightning Web Component for a financial services client. The goal is to ensure the component is responsive across mobile, tablet, and desktop devices. The designer plans to use the Salesforce Lightning Design System (SLDS) grid. What is the maximum number of columns available in the SLDS grid system?
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Correct answer: D
The SLDS grid system is based on a flexible, mobile-first, 12-column layout. This allows developers to create responsive designs by specifying how many of the 12 columns a component should span at different breakpoints.
- 6
A retail company wants to customize the Salesforce mobile app to match its corporate branding. The UX Designer needs to recommend a declarative solution that allows changing the app icon, loading screen, and color scheme without writing code. Which tool should be used?
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Correct answer: D
Mobile Publisher is a declarative tool that allows organizations to create a fully branded version of the Salesforce mobile app (or Experience Cloud app) with custom app icons, splash screens, and colors, which can then be published to the App Store and Google Play.
