SVC-16A sample questions

Question 1

Which of the following Mac Pro (Late 2013) parts has a slot for flash storage?

Accepted Answer

Graphics Board A

Answer

Interposer

Answer

Daughterboard

Answer

Graphics Board B

Question 2

If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?

Accepted Answer

Packing tape

Answer

Glue

Answer

Very High Bond (VHB) adhesive

Answer

Thermal compound

Answer

Painters tape

Question 3

What is the likely cause of an iMac (21,5-inch, Late 2013) producing a single error tone at startup that repeats every five seconds?

Accepted Answer

The unit does not have RAM or RAM is not installed properly.

Answer

The logicboard has failed and must be replaced.

Answer

The RAM does not pass data integrity tests.

Answer

The hard drive has failed S.M.A.R.T. status.

Question 4

Which of the following could indicate accidental damage when inspecting the inside of a Mac mini (Late 2012) before a repair?

Accepted Answer

Oxidation or discoloration of the logic board

Answer

Light dust in the fans

Answer

Third-party RAM installed

Answer

Lint gathered near the rear vents

Question 5

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a p

Accepted Answer

Complete the set of three modification tests as specified in GSX prior to opening the computer

Answer

You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

Answer

Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

Answer

Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

Question 6

What is this service fixture used for when repairing an iMac (Late 2012)?

Accepted Answer

It supports a VESA mount adapted iMac when it is being serviced.

Answer

It is used to protect the iMac housing from damage.

Answer

It is used to support the logic board when removed from the iMac.

Answer

It is required for the proper alignment of the iMac LCD panel to the rear housing.

SVC-16A Apple Service Fundamentals Practice Questions

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