210-060 Implementing Cisco Collaboration Devices (CICD) Practice Questions
Prepare for 210-060 with more than an answer.
- Exam fee
- $300 USD
- Level
- Associate
- Valid for
- 3 years
Domains covered on the exam 5
- Describe the Characteristics of a Cisco Unified Communications Solution15%
- Provision End Users and Associated Devices24%
- Configure Voice Messaging and Presence27%
- Maintain Cisco Unified Communications System10%
- Provide End User Support24%
- 1
Which two of the following are valid methods for creating end user accounts in Cisco Unified Communications Manager? (Select TWO)
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Correct answer: B, C
CUCM can be configured to synchronize with an external LDAP directory. This allows for automated creation and management of end user accounts based on the corporate directory, which is a highly common and efficient method.
The Bulk Administration Tool (BAT) is a feature within CUCM that allows administrators to perform batch operations, including creating, updating, and deleting a large number of users by importing data from a CSV file.
- 2
A company has a centralized CUCM cluster at its headquarters and wants to implement call processing redundancy for a remote branch office that has an ISR G2 router. The goal is to allow phones at the branch to register and make internal and PSTN calls even if the WAN link to headquarters fails. Which Cisco IOS feature should be configured on the branch router?
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Correct answer: C
Survivable Remote Site Telephony (SRST) is the Cisco IOS feature designed specifically for this purpose. When IP phones at a remote site lose connectivity to the central CUCM, they can re-register to the local SRST-enabled router. The router then provides basic call processing capabilities, allowing for internal calls and PSTN access via a local gateway until the WAN link is restored.
- 3
An administrator needs to quickly remove several unassigned directory numbers from the CUCM database to clean up the system. Instead of deleting them one by one, the administrator wants to use a bulk process. Which tool within CUCM should be used for this task?
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Correct answer: D
The Route Plan Report (found under Call Routing > Route Plan Report) is the specific tool used to find and delete unassigned directory numbers. An administrator can generate a report of all DNs, filter for unassigned ones, select multiple entries, and delete them in a single bulk operation directly from the report interface.
- 4
A consultant is designing a dial plan for a multinational corporation using CUCM. The design must prevent users in the US office from making unauthorized international calls while allowing executives to do so. The following ASCII diagram shows the intended Partition and Calling Search Space (CSS) structure.
┌─────────────────┐ ┌─────────────────┐ │ PT_Internal │ │ PT_Local_US │ ├─────────────────┤ ├─────────────────┤ │ DNs: 1xxx, 2xxx │ │ RP: 9.[2-9]XXXXXX │ └─────────────────┘ └─────────────────┘ ┌─────────────────┐ ┌─────────────────┐ │ PT_LongDist_US │ │ PT_Intl_Exec │ ├─────────────────┤ ├─────────────────┤ │ RP: 9.1[2-9]XX... │ │ RP: 9.011! │ └─────────────────┘ └─────────────────┘ ┌── CSS_Standard_User ──┐ │ 1. PT_Internal │ │ 2. PT_Local_US │ │ 3. PT_LongDist_US │ └───────────────────────┘ ┌─── CSS_Executive_User ───┐ │ 1. PT_Internal │ │ 2. PT_Local_US │ │ 3. PT_LongDist_US │ │ 4. PT_Intl_Exec │ └──────────────────────────┘Based on this design, what happens when a standard user with the
CSS_Standard_Userassigned dials9011442071234567?Show answer details
Correct answer: B
CUCM checks for a route pattern match by searching through the partitions listed in the user's Calling Search Space (CSS) in order. The
CSS_Standard_UsercontainsPT_Internal,PT_Local_US, andPT_LongDist_US. The dialed number9011...does not match any route patterns in these partitions. Since thePT_Intl_Execpartition (which contains the9.011!pattern) is not in the standard user's CSS, CUCM cannot find a valid route. The call will be blocked, and the user will typically hear a reorder tone. - 5
Which signaling protocol is a peer-to-peer protocol that uses a
.(dot) notation for its addressing scheme and is known for its complexity and rich feature set, although it is less common in modern deployments compared to SIP?Show answer details
Correct answer: D
H.323 is an ITU-T standard that defines protocols for providing audio-visual communication sessions on any packet network. It is a peer-to-peer protocol suite that has its roots in the circuit-switched world, leading to greater complexity. Its addressing often involves a Gatekeeper and uses E.164 addresses or H.323 IDs, but for direct IP calling, it can use an IP address, which is not dot notation in the same way SIP uses '@' symbols. However, within its ASN.1 structure, it is often represented in a hierarchical manner.
- 6
Case Study: A mid-sized law firm, 'Juris Legal', is upgrading its phone system. They have a single site with 150 employees. Their primary requirements are reliable voicemail, a simple auto-attendant to direct calls to different practice groups, and basic instant messaging and presence for internal communication.
The firm's IT department is small, with limited experience in voice technologies. They require a solution that is easy to manage, preferably through a graphical user interface (GUI), and avoids the complexity and cost of a large, multi-server enterprise solution. The solution must be deployed on an existing Cisco 2911 ISR router that currently provides data services.
Key requirements:
- Call control for 150 IP phones.
- Integrated voicemail and auto-attendant.
- Basic presence and IM capabilities.
- Management via a web-based GUI.
- Leverage the existing Cisco 2911 router.
Which Cisco Collaboration solution is the most appropriate and cost-effective choice for Juris Legal?
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Correct answer: C
This solution perfectly aligns with all of the firm's requirements. CME provides call control directly on the ISR router, supporting up to 250 users on a 2911. The CUE module can be installed directly into the router to provide integrated voicemail and auto-attendant services. CME also offers basic IM and presence features. Both CME and CUE can be managed via a user-friendly GUI. This 'router-based' solution is cost-effective, leverages existing hardware, and is ideal for a single site with a small IT team.
- 7
In Cisco Unified Communications Manager, which mechanism is used to logically group directory numbers, route patterns, and translation patterns to control call routing access?
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Correct answer: B
Partitions are the fundamental building blocks for creating logical groupings of dial plan elements in CUCM. By placing directory numbers and route patterns into different partitions, an administrator can create distinct sets of accessible numbers, which are then made available to users via Calling Search Spaces (CSS).
- 8
A collaboration engineer is troubleshooting a Cisco IP Phone 8841 that fails to register with a Cisco Unified Communications Manager (CUCM) cluster. The phone successfully obtains an IP address from DHCP, including option 150. A packet capture on the phone's SPAN port reveals that the phone sends a TFTP request for its configuration file but receives no response. The CUCM publisher and subscribers are reachable via ICMP from the same VLAN. Which service on the CUCM servers is most likely not running?
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Correct answer: B
The Cisco Trivial File Transfer Protocol (TFTP) service is responsible for providing configuration files, firmware, and other essential files to Cisco IP phones during the boot-up and registration process. Since the phone is sending a TFTP request but not receiving a response, despite network connectivity being confirmed, the most probable cause is that the TFTP service is not running on the CUCM servers defined in DHCP option 150.
- 9
An administrator needs to configure a hunt pilot in CUCM that distributes incoming calls to a group of sales agents in a circular fashion. Each agent should receive a call in sequence, and the pattern should resume from the last agent who received a call. Which algorithm must be selected for the hunt list line group?
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Correct answer: D
The Circular algorithm distributes calls sequentially to the members of a line group, starting from the member that is next in line after the one that last handled a call. This ensures an even distribution of calls among all agents in the group, which matches the requirement.
- 10
A user in a remote office connected via a WAN link reports choppy audio during calls to the main office. A network engineer analyzes the call quality metrics in CUCM's Call Management Records (CMR) and notes the following for the call stream from the main office to the remote user:
- Average Jitter: 45ms
- Max Jitter: 80ms
- Packet Loss: < 1%
- Latency: 120ms
Based on Cisco's recommended thresholds for voice quality, which metric is the most likely cause of the choppy audio?
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Correct answer: C
Cisco recommends that jitter for VoIP traffic should be kept below 30ms. The reported average of 45ms and max of 80ms are well above this threshold. High jitter, which is the variation in packet arrival time, forces the endpoint's de-jitter buffer to work harder and can lead to discarded packets, resulting in choppy or distorted audio. The latency (<150ms) and packet loss (<1%) are within acceptable limits.
