SIAMF EXIN SIAM Foundation Practice Questions
Prepare for SIAMF with more than an answer.
- Exam fee
- $176 USD
- Level
- Foundation
- Valid for
- Lifetime (no expiration)
Domains covered on the exam 7
- Introduction to SIAM15%
- SIAM implementation roadmap20%
- SIAM roles and responsibilities12.5%
- SIAM practices15%
- Processes to support SIAM17.5%
- SIAM challenges and risks15%
- SIAM and other practices5%
- 1
What is an example of an end-to-end service measurement?
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Correct answer: C
C
- 2
Which practice provides a way to structure data and information from service measurement, to support the practice for enabling and reporting on end-to-end services?
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Correct answer: B
B
- 3
An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment.
In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?Show answer details
Correct answer: A
A
- 4
What is an activity of the Run and Improve stage of the SIAM roadmap?
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Correct answer: C
C
- 5
In which SIAM roadmap stage are roles and responsibilities allocated?
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Correct answer: B
B
- 6
What is the earliest stage of the SIAM roadmap in which gaps between process activities need to be identified and addressed?
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Correct answer: C
C
- 7
Case Study: HealthFirst Trust
HealthFirst Trust provides critical healthcare services and relies on a multi-sourced IT environment. They have an internally-sourced service integrator managing three external service providers for infrastructure, applications, and network services. The Trust's retained capabilities include enterprise architecture, contract management, and overall governance. A major incident has occurred where the patient records system is inaccessible to clinicians.
The incident resolution process is depicted below. The service integrator's Major Incident Manager chairs the response.
sequenceDiagram participant Clinician participant Service Desk participant SI as Service Integrator participant NetSP as Network Provider participant AppSP as Application Provider Clinician->>Service Desk: Report System Down Service Desk->>SI: Escalate P1 Incident SI->>NetSP: Engage for Triage NetSP-->>SI: Network is green SI->>AppSP: Engage for Triage AppSP-->>SI: Application is green, suspect DB Note right of AppSP: DB is managed by AppSP SI->>AppSP: Re-engage to check DB loop 4 hours AppSP-->>SI: Still investigating DB end SI->>Retained as Retained Capabilities: Escalate Delay Retained->>AppSP: Executive call to AppSP AppSP-->>SI: Root cause found, fix in progressThe contractual OLA between the Service Integrator and each provider states that providers must accept and begin investigation of a P1 incident within 15 minutes. The end-to-end resolution SLA is 4 hours. The incident was resolved in 6 hours. Based on the diagram and scenario, what is the most likely failure in the SIAM model?
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Correct answer: C
A core principle of SIAM is that the customer's retained capabilities empower the service integrator to manage providers operationally. The diagram shows the SI escalating to the retained team, who then make a direct executive call to the provider. This indicates that the SI lacks the authority or leverage to compel the provider to act, forcing the customer to step back into an operational role, which undermines the SIAM structure and causes delays.
- 8
Which process ensures that service performance meets agreed requirements?
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Correct answer: D
D
- 9
What is a practice associated with creating a tooling strategy?
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Correct answer: C
C
- 10
What is an objective of the Run and Improve stage of the SIAM roadmap?
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Correct answer: C
C
