1Z0-1064-26 Oracle Fusion Service 2026 Implementation Professional Practice Questions
Prepare for 1Z0-1064-26 with more than an answer.
- 1
Which scheduled background process must be configured to run continuously at frequent intervals to calculate milestone compliance, evaluate warning thresholds, and trigger milestone expiration events across all active Service Requests?
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Correct answer: D
The scheduled process 'Monitor Service Request Milestones' evaluates open service requests against their assigned entitlement milestone targets (such as First Response Metric and Resolution Metric). It updates milestone statuses, sets warning flags, marks breaches, and sends compliance notifications. 'Process Service Request SLAs' and 'Evaluate Entitlement Schedules' do not exist in Fusion Service.
- 2
A telecom equipment manufacturer is implementing Oracle Fusion Service 26D. The business requires customer entitlement SLAs to be determined by specific asset service levels and warranty packages associated with covered products. What is Oracle's documented architectural standard and default configuration for managing these service coverages?
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Correct answer: A
Oracle Fusion Service documentation specifies that new instances are opted in by default to Subscription coverages (Oracle Subscription Management). Furthermore, product-based service levels and entitlement coverages are supported exclusively through Subscriptions; legacy Oracle Service Contracts are no longer enabled by default for new implementations.
- 3
In an Action Plan Template designed for diagnosing hardware faults, an administrator includes five sequential actions. Tier-1 agents report that they cannot bypass a secondary diagnostic action when customer circumstances make that step impossible to perform. What configuration in the Action Plan Template dictates whether agents can skip an action at runtime?
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Correct answer: A
In Oracle Fusion Service Action Plan Templates, actions added to a template are designated as Mandatory by default (the Mandatory checkbox is selected). When an action is mandatory, agents cannot skip it at runtime. Deselecting the Mandatory checkbox makes the action optional, allowing agents to skip it when appropriate.
- 4
A medical device manufacturer is implementing Oracle Fusion Service to handle complex product recall investigations and technical escalations. When a recall incident occurs, investigators must follow a rigorous multi-stage procedure consisting of initial customer notification, serial number verification, on-site technician dispatch, and regulatory documentation filing.
The service architect is configuring Action Plan Templates to orchestrate this process across Service Requests and Cases. The architect needs to establish strict dependencies where regulatory documentation filing cannot begin until on-site technician dispatch has reached completion. Furthermore, the architect must determine which setup tasks in Functional Setup Manager are mandatory before templates can be published.
Which combination of configuration rules and task requirements correctly fulfills these requirements in Fusion Service?
flowchart TD A[Action: Customer Notification] --> B[Action: Serial Number Verification] B --> C[Action: Technician Dispatch] C -->|Prerequisite Completed| D[Action: Regulatory Documentation Filing]Show answer details
Correct answer: D
In Oracle Fusion Service, action dependencies are defined within the Action Plan Template using the Prerequisite column (via the Add Prerequisites icon). Regarding Functional Setup Manager tasks under the Action Plan functional area, 'Manage Action Plan Profile Options', 'Manage Action Plan Actions', and 'Manage Action Plan Templates' are marked as Required: Yes. Category management tasks ('Manage Action Categories for Action Plans' and 'Manage Template Categories for Action Plans') are optional (Required: No).
- 5
A support administrator needs to add a custom resolution code, 'Firmware Patch Applied', and map it to the ready-to-use outcome 'Solution Provided' so agents can select it when resolving service requests. Which Functional Setup Manager task and lookup type must be used to configure this resolution code?
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Correct answer: D
In Oracle Fusion Service, the task 'Manage Service Request Outcomes and Resolutions' in Setup and Maintenance allows administrators to manage both outcomes and resolutions, as well as the mappings between them. Service request resolutions are stored under the standard lookup type ORA_SVC_SR_RESOLUTION_CD. The other lookup types mentioned (SVC_SR_RESOLUTION_TYPE, ORA_SVC_CLOSURE_REASON, and SVC_SR_STATUS_RESOLUTION) are incorrect or do not represent the seeded resolution lookup.
- 6
True or False: In Oracle Fusion Service, custom Service Request outcome lookup codes should begin with the prefix 'SVC_' to distinguish them from seeded values, and mapping resolutions to an outcome restricts the resolutions available for selection when an agent chooses that outcome in the Resolve Service Request modal dialog.
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Correct answer: A
This statement is true. Oracle explicitly recommends prefixing custom outcome codes with 'SVC_' to prevent collisions with seeded lookup codes. Furthermore, when resolutions are mapped to outcomes in the 'Map Resolutions to Outcomes' configuration interface, selecting an outcome in the runtime Resolve Service Request dialog dynamically filters the resolution choice list to display only those mapped entries.
