PEGACPDC25V1 Certified Pega Decisioning Consultant '25 Practice Questions
Prepare for PEGACPDC25V1 with more than an answer.
- Exam fee
- $190 USD
- Level
- Consultant
- Valid for
- Lifetime (no expiration)
Domains covered on the exam 8
- Next-Best-Action concepts12%
- Actions and treatments12%
- Engagement policies15%
- Contact policy and volume constraints13%
- AI and Arbitration8%
- Channels10%
- Decision strategies15%
- Business agility in 1:1 customer engagement15%
- 1
A company wants to implement a multi-stage marketing campaign where customers first receive an 'Awareness' email, followed by an 'Offer' email 3 days later if they open the first one. Which Pega capability is designed to orchestrate this sequential progression?
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Correct answer: A
Customer Journeys in Next-Best-Action Designer allow marketers to define stages (e.g., Awareness, Interest, Action) and orchestrate actions sequentially based on customer behavior.
- 2
When defining engagement policies, applying a policy at the 'Group' level (e.g., Credit Cards) instead of the 'Action' level (e.g., Gold Card) has which effect?
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Correct answer: B
Policies defined at the Business Group level are inherited by all actions contained within that group, ensuring consistency and reducing the need to duplicate rules.
- 3
Which of the following are valid Stages in a typical Customer Journey configuration? (Select TWO)
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Correct answer: B, D
Decision (or Conversion/Purchase) is a standard stage representing the point where the customer makes a choice.
Awareness is a standard stage representing the beginning of a customer journey.
- 4
A consultant is debugging why a customer is not receiving any offers. The customer passes Eligibility, Applicability, and Suitability rules. Which diagram accurately represents the logic flow where the customer might still be rejected due to global constraints?
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Correct answer: D
Even if Engagement Policies are passed, the Contact Policies (suppression/fatigue) are evaluated next. If a contact limit is reached, the offer is suppressed before Arbitration.
- 5
Troubleshooting Scenario: A valid action is not appearing for a customer. The 'Explain Strategy' tool shows the action was filtered out at the 'Engagement Policy' stage. However, the Eligibility rule evaluates to True. What is the most likely cause?
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Correct answer: D
Engagement Policies consist of Eligibility, Applicability, and Suitability. If Eligibility passes but the action is still filtered at this stage, one of the other two policy types must have failed.
- 6
A telecom company wants to transition from a segment-based marketing approach to a 1:1 customer engagement model using Pega Customer Decision Hub. They have a requirement to ensure that every interaction considers the customer's current context, recent behaviors, and predicted needs in real-time. Which core capability of the Next-Best-Action Designer should the consultant configure to define the hierarchical structure of the business offerings?
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Correct answer: D
The Taxonomy in Next-Best-Action Designer is used to define the business structure, specifically the Business Issues and Business Groups, which organize actions into a hierarchy that aligns with the company's offering structure.
- 7
During a design workshop for an Always-On Outbound implementation, the business team expresses concern about processing time. They plan to send daily emails to a customer base of 5 million users. The consultant needs to explain how the Primary Schedule in Next-Best-Action Designer manages this workload. Which statement accurately describes the function of the Primary Schedule in this context?
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Correct answer: B
The Primary Schedule defines when the Next-Best-Action strategy runs for the defined starting population. It evaluates eligibility and arbitration, and only triggers the actual outbound delivery (like sending an email) if an action is selected for that customer.
- 8
A bank is configuring the Next-Best-Action Designer to optimize customer value in their contact center. They want to ensure that when a customer calls, the agent sees offers that are not only relevant but also highly likely to be accepted based on real-time interaction data. Which component of the Engagement Blueprint specifically handles the calculation of likelihood to accept?
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Correct answer: D
Adaptive Models are the AI component responsible for calculating the propensity (likelihood to accept) in real-time by learning from customer responses.
- 9
Case Study: Global Retailer 'ShopMax'
ShopMax is implementing Pega Customer Decision Hub to manage its cross-sell offers. They have defined a 'Starting Population' for their outbound email channel that includes all active customers with a valid email address. However, the marketing team notices that customers who have opted out of email marketing are still being included in the initial strategy execution, although they are filtered out later.
To optimize system performance and prevent unnecessary strategy processing, where is the most efficient place to exclude these opted-out customers?
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Correct answer: B
The most efficient method is to exclude customers at the source by refining the segment definition used in the Primary Schedule. This prevents the strategy from running for ineligible customers entirely, saving processing resources.
- 10
A consultant is reviewing the 'Customer Engagement Blueprint' for a financial services client. The client wants to ensure that specific regulatory disclaimers are always presented with credit card offers. Which component of the blueprint should be used to define these mandatory visual elements?
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Correct answer: D
Treatments are the representation of an action on a specific channel (e.g., web tile, email body). They contain the content, visuals, and mandatory text like disclaimers.
