PEGACPDC26V1 Certified Pega Decisioning Consultant (PEGACPDC26V1) Practice Questions
Prepare for PEGACPDC26V1 with more than an answer.
- Exam fee
- $190 USD
- Time limit
- 90 minutes
- Questions on the exam
- 60
- Passing score
- 70%
- Level
- Beginner
Domains covered on the exam 8
- Next-Best-Action concepts12%
- Actions and treatments12%
- Engagement policies15%
- Contact policy and volume constraints13%
- AI and Arbitration8%
- Channels10%
- Decision strategies15%
- Business agility in 1:1 customer engagement15%
- 1
A business user wants to configure a new promotional offer that will be presented as a banner on the company's authenticated mobile application.
Which TWO configuration steps are required to ensure the offer is correctly evaluated and presented in this channel? (Select TWO)
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Correct answer: B, C
To present an offer on an inbound digital channel (like Web or Mobile), you must create a Web Treatment (which holds the visual assets like images or HTML) and associate it with the action. Additionally, the channel must make a request to a specific Real-Time Container, so the action/treatment must be available to that container.
- 2
In Pega Customer Decision Hub, the specific channel-specific content and formatting associated with an action (such as the HTML body of an email or the image URL for a web banner) is called a ____________.
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Correct answer: C
A Treatment defines the visual and channel-specific presentation of an action. While an Action defines the conceptual offer (e.g., 'Gold Credit Card'), the Treatment contains the specific assets used to present it on a given channel (e.g., the web banner image, the email subject line and HTML body).
- 3
A financial institution is defining engagement policies for a new mortgage offer. The business rules are:
- The customer must be at least 18 years old.
- The customer must not already have a mortgage with the bank.
- The customer must not be currently in default on any existing credit products.
According to Pega Customer Decision Hub best practices, how should rule #3 ('must not be currently in default') be categorized within the engagement policies?
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Correct answer: C
Suitability rules determine if an action is ethically and financially appropriate for the customer. Not offering additional credit to someone already in default is a classic suitability rule (protecting the customer from over-indebtedness). Rule 1 (age) is Eligibility (legal/regulatory capability). Rule 2 (does not already own) is Applicability (is the offer logically relevant to them right now).
- 4
A telecom provider wants to offer a '5G Phone Upgrade' action. The business determines that this offer should only be presented to customers whose current mobile device is older than 24 months.
In Next-Best-Action Designer, which engagement policy condition should be used to configure this requirement?
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Correct answer: B
Applicability rules determine if an action is relevant or useful to a customer at a specific point in time based on their current context or holdings. Since a phone upgrade is only relevant if their current phone is old enough, this is an applicability condition. Eligibility is for hard legal/business constraints, and Suitability is for ethical/financial appropriateness.
- 5
A global telecommunications company is transitioning their marketing operations to Pega Customer Decision Hub. The Chief Marketing Officer wants to move away from traditional, batch-based outbound campaigns to an 'always-on' approach. What is the primary architectural difference that enables the 'always-on brain' in Pega Customer Decision Hub compared to traditional campaign management?
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Correct answer: B
The always-on brain represents a shift from traditional product-centric, batch-based campaigns (where a segment of customers is selected for a specific product) to a customer-centric paradigm. In this model, Pega Customer Decision Hub continuously evaluates all possible actions for an individual customer and selects the Next-Best-Action based on their real-time context, needs, and business objectives.
- 6
When configuring the Next-Best-Action Designer for an outbound schedule, a decisioning consultant must define the starting population. Which configuration specifically determines the group of customers that will be evaluated during the scheduled outbound run?
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Correct answer: B
In Next-Best-Action Designer, the starting population for an outbound run is defined by selecting an audience segment. This segment acts as the initial filter, identifying the list of customers who will be evaluated by the brain to determine if any outbound actions are applicable and suitable for them.
