ITIL4-DITS ITIL 4 Leader: Digital and IT Strategy Practice Questions
Prepare for ITIL4-DITS with more than an answer.
- Time limit
- 60 minutes
- Questions on the exam
- 30
- Level
- Leader (Strategic Leader Stream)
- Valid for
- 3 years
Domains covered on the exam 8
- ITIL Guiding Principles in Digital and IT Strategy
- Leveraging Digital Strategy to React to Digital Disruption20%
- Digital and IT Strategy, Service Value System, and Value Chain3%
- Digital and IT Strategy for Organizational Viability13%
- Strategic Approaches for Customer/Market Relevance and Operational Excellence20%
- Risks and Opportunities of Digital and IT Strategy17%
- Defining and Advocating for a Digital and IT Strategy10%
- Implementing a Digital and IT Strategy17%
- 1
A software development company wants to foster a culture of innovation. They implement a policy where failed experiments are analyzed for lessons learned rather than punished, provided the failure occurs early and cheaply. Which concept is the company promoting?
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Correct answer: B
The 'Fail Fast' or 'Safe-to-Fail' concept encourages experimentation by reducing the negative consequences of failure, provided the failure happens quickly and provides learning opportunities. This is essential for a culture of innovation.
- 2
An organization is preparing a Digital Readiness Assessment using Gap Analysis. What is the FIRST step they must take before identifying the gaps?
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Correct answer: D
A Gap Analysis compares the current state (baseline) with the desired future state. You cannot identify gaps without first clearly defining both where you are and where you want to be.
- 3
True or False: A 'Parallel Operating Model' (POM) strategy implies that the organization must permanently maintain two separate IT departments—one for legacy systems and one for digital innovation—with no interaction between them.
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Correct answer: B
False. While Parallel Operating Models (like Bimodal IT) do involve running different modes of operation (e.g., stability vs. speed), they are often transitional, and there MUST be interaction and integration between them to be effective. Permanent separation with no interaction creates silos and technical debt.
- 4
A global logistics company is currently converting all its paper-based waybills into a digital format to improve storage and retrieval efficiency. However, the underlying business processes and the value proposition to the customer remain unchanged. How should this initiative be classified according to ITIL 4 Digital and IT Strategy concepts?
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Correct answer: C
Digitization is the process of converting analogue information into digital form (e.g., scanning paper documents). It is distinct from digitalization (improving processes) or digital transformation (changing the business model). In this scenario, only the format of the data is changing, not the process or value proposition.
- 5
A retail organization is facing significant competition from a new entrant that utilizes a platform-based business model connecting buyers directly with manufacturers, bypassing traditional retail supply chains entirely. Which level of digital disruption is this organization experiencing?
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Correct answer: A
Ecosystem disruption occurs when digital technologies fundamentally change the relationships and value chains within an entire system, often introducing platform models that displace traditional intermediaries. This scenario describes a fundamental shift in how the entire supply chain and market participants interact.
- 6
Which of the following BEST describes the difference between a Digital Strategy and an IT Strategy?
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Correct answer: C
A Digital Strategy is business-focused, determining how technology fundamentally changes the way the organization creates value and interacts with customers. An IT Strategy is an enabler strategy, focusing on how to supply the necessary technology services and capabilities to support the business.
