Plat-UX-102 Salesforce Certified Platform Strategy Designer Practice Questions
Prepare for Plat-UX-102 with more than an answer.
- Exam fee
- $200 USD
- Level
- Intermediate
- Valid for
- Annual maintenance required
Domains covered on the exam 4
- Value Design32%
- Tools and Artifacts23%
- Intangible Deliverables26%
- Leveraging Adjacent Roles/Skills19%
- 1
True or False: When defining a 'North Star' vision, it is acceptable for the vision to be technically unfeasible in the current quarter, as long as it provides a long-term directional guide.
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Correct answer: A
True. A North Star vision is aspirational and intended to guide long-term strategy. While the immediate roadmap must be feasible, the North Star defines the 'why' and the destination, which may require technological advancements or long-term development to fully realize.
- 2
A client wants to implement a highly complex, pixel-perfect customer portal. The Strategy Designer recommends using Experience Cloud with standard Lightning Web Runtime (LWR) templates instead of a fully custom build. Which 'Feasibility' argument best supports this strategic decision?
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Correct answer: D
From a Feasibility and Viability perspective, standard templates leverage the core platform's maintenance, security, and regular upgrades (3x/year). A fully custom build creates high technical debt as the client must maintain the code, security, and compatibility themselves.
- 3
You are preparing an executive presentation to pitch a new Service Cloud implementation. The CEO is focused on 'Operational Efficiency' and 'Cost Reduction'. Which storytelling approach is most effective for this audience?
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Correct answer: B
Executives focused on efficiency respond best to narratives that clearly contrast the 'Before' (problem/cost) and 'After' (solution/savings). A 'Day in the Life' story makes the abstract efficiency gains concrete and relatable while directly addressing the CEO's goals.
- 4
A Strategy Designer is working with a financial services client who wants to 'increase mobile app adoption by 20%.' The designer realizes this is a business objective, not a user problem. Which 'How Might We' (HMW) statement best reframes this into a user-centered design challenge?
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Correct answer: D
This option correctly reframes the business goal (adoption) into a user-centered problem (accessibility and security on the go). Effective HMW statements should focus on the user's need or friction point, opening up the solution space rather than embedding the solution (the app) as the only path.
- 5
A healthcare organization is launching a new patient portal on Experience Cloud. The Strategy Designer needs to define success metrics. Which of the following represents a leading indicator of long-term patient engagement?
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Correct answer: B
Weekly active logins are a leading indicator because they predict future engagement and habit formation. Call center volume and retention rates are lagging indicators; they tell you what has already happened after a significant period. Leading indicators allow for quicker pivots.
- 6
During a discovery workshop, a key stakeholder insists on a solution that captures extensive user data without clear consent, arguing it will help personalization. The Strategy Designer identifies this as a potential ethical risk. What is the most appropriate framework to use to facilitate a conversation about this risk?
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Correct answer: C
Consequence Scanning is an agile practice used to identify potential intended and unintended consequences of a product or feature. It provides a structured, non-confrontational way to surface ethical concerns like privacy and data usage, allowing the team to mitigate harms.
