Vendor
Genesys exams
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- Exams
- 6
- Questions
- 1,398
Question sets
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Certification paths
How the certifications fit together
Administrator
Role-based admin path
- AdministratorGCP-GC-ADMCurrent Genesys documentation includes Administrator 101 and admin portal guidance.
Reporting
CX Insights and reporting path
- ReportingGCP-GC-REPCurrent Genesys documentation includes reporting and CX Insights guidance.
What changed
The timeline
- 2020-07-30
Genesys documents the GCP program: Genesys' glossary defines the Genesys Certified Professional Program and says it gives partners and customers access to certification exams at more than 3,000 Prometric test sites worldwide.
- July 3, 2024
Genesys Cloud WEM Quality Management certification updated
- October 3, 2024
Genesys Cloud AI Digital Bots & Knowledge certification released
- July 15, 2025
Reporting and Analytics training refreshed
- September 9, 2025
Scripting certification course renamed and expanded
- October 21, 2025
Quality Management ILT content updated
- October 21, 2025
Workforce Management ILT refreshed with new capacity-planning lab
- June 1, 2026
Agent Assist course retirements announced
- June 1, 2026
Agent Assist courses retired
- June 22, 2026
STA workshop retired and replaced with new ILT
- July 1, 2026
Speech and Text Analytics ILT course announced
- July 16, 2026
Speech & Text Analytics path adds self-study, activation timing confirmed
- July 17, 2026
Speech and Text Analytics certification launched
- July 27, 2026
BYOI Essentials course announced in Genesys Education
- July 29, 2026
Quick Learning launch adds 10-minute modality
- August 8, 2026
Genesys Cloud Copilot course released
- August 10, 2026
Direct Surveys course announced
- August 25, 2026
Work Automation case-management eLearning released
- August 31, 2026
Scheduling Opportunities course announced
- September 30, 2026
Activity View courses retire on 2026-09-30; User Home replaces them
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View GCP-GC-ARC