33160T Avaya Workforce Engagement Technical Associate Support Practice Questions
Prepare for 33160T with more than an answer.
- Level
- Technical Associate
- Valid for
- Lifetime (no expiration)
Domains covered on the exam 5
- Architecture and System Design20%
- Installation and Configuration25%
- Administration and Maintenance25%
- Monitoring and Performance Management15%
- Troubleshooting and Problem Resolution15%
- 1
Which parameter in the Avaya Contact Recorder configuration determines the maximum number of concurrent recording streams a single server can handle before rejecting new requests?
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Correct answer: C
The 'Maximum Concurrent Sessions' setting in the recorder configuration defines the hard limit for active recording streams. This is often set based on hardware capability or licensing limits to prevent server overload.
- 2
When integrating Avaya Workforce Engagement with a SIP-based telephony environment, what is the purpose of the 'SIPREC' protocol?
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Correct answer: A
SIPREC (SIP Recording) is an IETF standard protocol used to establish an active recording session. The Session Recording Client (SRC), typically an SBC or PBX, sends the media stream and metadata to the Session Recording Server (SRS), which is the Avaya Contact Recorder.
- 3
A customer requires that all calls from the 'VIP Support' skill group are evaluated by a Quality Manager at least once per week. Which component of Avaya Quality Monitoring should be configured to automate the selection of these calls?
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Correct answer: A
The Campaign Manager (or Scheduler) in Avaya Quality Monitoring allows administrators to define rules (e.g., 'Skill = VIP Support') and quotas (e.g., '1 call per agent per week'). The system then automatically selects relevant recordings and assigns them to the evaluators' inboxes.
- 4
When designing a storage solution for Avaya Contact Recorder, which factor has the HIGHEST impact on the required disk space?
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Correct answer: A
The choice of audio codec (e.g., G.711 vs G.729) and compression rate directly dictates the file size per minute of recording. Uncompressed G.711 audio consumes significantly more space (~64kbps) compared to highly compressed formats (e.g., G.729 at ~8kbps).
- 5
What is the primary function of the 'Employee Archive Report' in the Administration module?
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Correct answer: A
The Employee Archive Report provides detailed metrics on recording counts, total duration, and storage size consumed by each employee. It is the primary tool for administrators to audit storage consumption and identify inactive or 'ghost' employees whose data can be purged to reclaim space.
- 6
A solutions architect is designing an Avaya Workforce Engagement solution for a contact center with 5,000 agents. The requirement is to ensure high availability for the recording metadata database while minimizing the hardware footprint. Which deployment architecture best supports this requirement using Avaya Contact Recorder Advanced?
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Correct answer: B
In large-scale environments like 5,000 agents, a Master/Slave architecture is required to distribute the recording load. High availability for the metadata (stored on the Master) is best achieved by clustering the Master server or providing a standby Master, ensuring database redundancy while Slaves scale horizontally.
- 7
During the installation of the Avaya Workforce Engagement Framework, an engineer must generate the License Registration Key (LRK). Which specific component information is required to generate a valid LRK for the system?
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Correct answer: B
The License Registration Key (LRK) is tied to the specific hardware or virtual instance where the Enterprise Manager (or Framework) is installed. You must run the Avaya generation utility on that server to produce a Host ID, which is then used in the Avaya Licensing Portal to generate the LRK.
- 8
An administrator is reviewing the Employee Archive Report to determine why the system is retaining more recordings than expected. The report shows a high number of 'Ghost' employees. What does a 'Ghost' employee represent in the context of Avaya Workforce Engagement?
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Correct answer: A
In Avaya Workforce Engagement, a 'Ghost' employee refers to a user entity that has been removed from the active directory or user management system, but for whom the system still retains historical recordings. These recordings consume license counts and storage until the retention period expires or they are manually purged.
- 9
A technical support engineer is troubleshooting a scenario where the Avaya Workforce Engagement Portal is inaccessible. The IIS services are running, but the browser returns an HTTP 500 error. Upon checking the logs, a database connection failure is indicated.
Based on the architecture diagram below, which component failure is the most likely root cause?
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Correct answer: A
The Workforce Engagement Portal (hosted on the Web Application Server) requires a persistent connection to the Framework Database to authenticate users and retrieve configuration data. If this connection fails (as indicated by the 500 error and logs), the portal cannot render.
graph TD Client[Web Browser] -->|HTTP Request| Web[Web App Server] Web -.->|Connection Failed| DB[(Framework DB)] Web -->|HTTP 500| Client style DB fill:#ff9999,stroke:#333,stroke-width:2px - 10
Which TWO of the following steps are mandatory when preparing the Microsoft SQL Server database environment for a new Avaya Workforce Engagement installation? (Select TWO)
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Correct answer: A, B
If the installation uses a named instance (e.g., SERVER\AVAYA), the SQL Server Browser service must be running to allow the application to discover the correct port.
Avaya Workforce Engagement databases specifically require Case-Insensitive (CI) collation. Using Case-Sensitive collation will cause installation scripts and application queries to fail.
