600-455 Cisco Practice Questions

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.) A.basic call control (answer, hold, retrieve, end, and make call)B.advanced call control (consultation, transfer after consult, conference after consult)C.agent historical reportsD.ready and login reason codesE.phonebooks and workflowsF.desktop for third-party ACD

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.) A.SIP call control messagesB.routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)C.service controlD.device and call monitoringE.subscription controlF.device and call control

Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.) A.Cisco Unified CVP Call StudioB.Cisco Unified CVP VXML ServerC.Cisco Unified CVP reporting serverD.load balancerE.ingress voice gatewayF.egress voice gatewayG.VRU peripheral gateway

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?(Choose three.) A.transfer call routing from agent to agentB.CTI data on Cisco Agent Desktop screen popC.Courtesy CallbackD.Cisco Mobile AgentsE.Cisco Extension Mobility for agentsF.call queuing