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700-038 Advanced Collaboration Architecture Field Engineer Practice Questions

Prepare for 700-038 with more than an answer.

238 questions in the full set20 sample questionsUpdated Aug 11, 2025
Exam fee
$300 USD
Level
Specialist
Valid for
Unknown
Domains covered on the exam 5
  1. Cisco Collaboration Architecture Security20%
  2. Business Value and Requirements25%
  3. Cisco Validated Designs and BOM Creation20%
  4. Virtualization and Infrastructure20%
  5. Retail and Industry Solutions15%
  1. 1

    A hospital is upgrading its collaboration infrastructure. A key requirement is to allow physicians to use their personal mobile devices (BYOD) for clinical communication via Cisco Jabber, both on-site over Wi-Fi and remotely. The hospital's compliance officer insists that all Jabber voice and video traffic from these mobile devices must be encrypted to comply with HIPAA. Which technology is essential to meet this requirement?

    Show answer details

    Correct answer: B

    Mobile and Remote Access (MRA) is the Cisco solution for secure, VPN-less access for Jabber clients. MRA, when properly configured with certificates, automatically secures signaling via TLS and media via SRTP. This provides the end-to-end encryption required for HIPAA compliance for both remote and on-site users without requiring a separate VPN client on the mobile devices.

  2. 2

    When deploying a virtualized Cisco Unified Communications Manager, the administrator must choose an OVA template that matches the expected user and device count. What is the primary reason for strictly adhering to the specifications defined in the Cisco-provided OVA files?

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    Correct answer: B

    Cisco's OVA templates pre-configure the virtual machine with the specific vCPU, vRAM, disk I/O reservations, and other settings that have been tested and certified to run real-time applications like CUCM. Deviating from these specifications can lead to performance degradation (e.g., audio quality issues, processing delays) and will render the deployment unsupported by Cisco TAC. The OVA ensures the underlying virtual hardware can meet the strict demands of the CHT process.

  3. 3

    Case Study

    A mid-sized manufacturing company with 1,500 employees is planning a collaboration infrastructure refresh. They currently have an end-of-life Cisco Unified Communications Manager Business Edition 6000 (BE6K) solution. The IT director wants to move to a more scalable and resilient platform. The company has two data centers for redundancy and is considering a mix of on-premises and cloud services.

    The key technical requirements are: 1) High availability for call control, with automatic failover in less than one minute. 2) Centralized voicemail and IM/presence services. 3) A clear migration path from their existing user licenses. 4) The ability to integrate cloud-based Webex Meetings for all users. 5) The design must follow a well-documented, tested, and supported Cisco architecture to minimize deployment risk.

    A field engineer is tasked with proposing a new architecture and creating a high-level Bill of Materials (BOM). The solution must be on-premises for core call control per the customer's data sovereignty policy but leverage the cloud for meetings.

    Given these requirements, which Cisco architecture and licensing model should the engineer propose?

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    Correct answer: C

    The Cisco Preferred Architecture (PA) is a Cisco Validated Design (CVD) that provides a scalable, resilient framework for on-premises collaboration, meeting the requirements for high availability and a tested design. The Cisco Flex Plan is a subscription-based licensing model that bundles on-premises applications (CUCM, CUC, IM&P) with Webex cloud services (Meetings, Messaging). This model provides a straightforward migration path for existing licenses and directly addresses the requirement for integrated on-premises call control and cloud meetings.

  4. 4

    A network engineer observes that after a recent security audit, Cisco Jabber users can no longer download their call history or access visual voicemail. Other functions like making calls and presence are working correctly. The audit involved tightening firewall rules between the user VLAN and the data center VLAN where the Cisco Unity Connection server resides. Which protocol is most likely being blocked, causing this specific issue?

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    Correct answer: C

    Cisco Jabber uses HTTPS to securely connect to Unity Connection for features like visual voicemail and to CUCM for services like call history and directory lookup (UDS). Since basic call control (SIP) and presence (XMPP) are working, the issue points to the web-based services. Blocking HTTPS traffic to the CUCM and Unity Connection servers would prevent these specific features from functioning while leaving core real-time communications intact.

  5. 5

    A systems administrator is analyzing a call flow diagram to troubleshoot an issue with Webex Hybrid Calendar Service. The goal is to understand how a meeting scheduled in an on-premises Microsoft Exchange server gets populated in the Webex cloud. What is the role of the Expressway-C Calendar Connector in this process?

    sequenceDiagram participant User participant Exchange as On-Prem Exchange participant ExpC as Expressway-C (Calendar Connector) participant Webex as Webex Cloud User->>Exchange: Schedules Meeting w/ @webex Exchange-->>ExpC: Notifies Connector of new meeting ExpC->>Webex: Pushes meeting details to cloud Webex-->>User: Sends email with Join button

    Show answer details

    Correct answer: B

    As shown in the diagram, the Expressway-C hosts the Calendar Connector, which is a trusted on-premises component. It securely communicates with the internal Microsoft Exchange server, discovers meetings that include the @webex keyword, and then uses a secure outbound connection to push the relevant meeting information to the Webex cloud. This allows the cloud to populate the meeting details and provide features like the One Button to Push (OBTP) join experience.

  6. 6

    A financial services firm is deploying a new Cisco Collaboration solution and must ensure all media streams between internal endpoints and the PSTN gateway are encrypted. The security team has mandated that the solution must not introduce significant processing overhead on the Cisco Unified Communications Manager (CUCM) publisher. Which configuration approach meets these requirements?

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    Correct answer: D

    The optimal solution is to use a CUBE at the network edge. This allows internal devices to use SRTP for encrypted media, while the CUBE terminates the encryption and sends standard RTP to the PSTN, which typically does not support SRTP. This offloads the encryption/decryption processing from the CUCM and endpoints for external calls. Enabling Mixed-Mode encrypts all signaling and media but adds overhead. IPsec encrypts at the network layer, not the application layer, and is overly complex for this specific requirement. TLS only encrypts signaling, not the media stream itself.

  7. 7

    A university is migrating its legacy Nortel PBX to a centralized Cisco UCM cluster hosted in a primary data center. The university has three remote campuses connected via MPLS links with varying bandwidth. To ensure call survivability during a WAN outage at a remote campus, which two components are essential to deploy at each remote site? (Select TWO)

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    Correct answer: B, C

    An SRST-enabled gateway provides basic call control when the WAN link to the central CUCM fails. It allows internal calls and PSTN breakout.

    A local DHCP server is critical to provide IP phones with their IP address and the TFTP server option, which directs them to the SRST gateway during a WAN failure.

  8. 8

    A field engineer is planning the virtualization of a Cisco Unity Connection cluster on a customer's existing VMware ESXi infrastructure, which was not purchased through Cisco. The customer wants to ensure they receive full Cisco TAC support for the Unity Connection application. Which deployment model must the engineer follow?

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    Correct answer: B

    When deploying on customer-provided, non-Cisco UCS hardware, the 'Specifications-based Hardware Support' (Specs-based) model is required. This model dictates specific minimum hardware requirements (CPU speed, memory, disk I/O) that must be met. As long as these specs are met and a Cisco OVA is used, TAC will support the UC application. TRC (Tested Reference Configuration) applies to Cisco UCS hardware. The other options are insufficient for guaranteeing full TAC support.

  9. 9

    Case Study

    A multinational corporation with headquarters in New York and major offices in London and Tokyo is consolidating its disparate, aging PBX systems into a single global Cisco collaboration solution. The primary business drivers are to reduce international calling costs, streamline dial plan management, and provide seamless collaboration features (IM, presence, video) to all 10,000 users. The company has a robust MPLS network connecting the three sites, but bandwidth is provisioned based on existing data needs and is a significant cost concern.

    The project architect has proposed a single, centralized CUCM cluster in the New York data center to serve all users globally. Each major office will have a local gateway for PSTN access. The key requirements from the stakeholders are: 1) Calls between any two corporate sites must stay on the corporate WAN. 2) The solution must be resilient to inter-site WAN failures. 3) The global dial plan must be simplified, allowing users to dial a short extension to reach anyone in the company. 4) Bandwidth consumption for voice and video calls over the WAN must be strictly controlled.

    To address these requirements, the architect plans to use specific CUCM features to manage call routing and bandwidth. They need to ensure that calls originating in London and destined for the London PSTN are routed through the local London gateway, and not hairpin across the WAN to the New York gateway. Similarly, bandwidth for video calls between New York and Tokyo needs to be managed to prevent network congestion.

    Which CUCM feature is most critical for implementing the globalized, location-aware call routing and simplified dial plan?

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    Correct answer: D

    Globalized Call Routing is the comprehensive solution. It uses 'Locations' to control bandwidth between sites (addressing requirement #4), 'Device Mobility' to manage device settings as they move, and a combination of Route Groups, Local Route Groups, and other dial plan elements to ensure calls are routed to the nearest local gateway (addressing requirement #2 and preventing hairpinning). This approach allows for a simplified, global dial plan while maintaining location-specific call routing logic. Partitions and CSS are for call blocking/permission, not location-based routing. SIP Route Patterns are part of the solution but not the overarching feature set.

  10. 10

    True or False: When creating a Bill of Materials (BOM) based on a Cisco Validated Design (CVD) for Collaboration, a field engineer must include every single Product ID (PID) listed in the CVD's sample BOM without modification to ensure design validity.

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    Correct answer: B

    This statement is false. A Cisco Validated Design provides a tested architectural framework and a sample BOM as a starting point. The engineer must adapt the BOM to the specific customer's requirements, such as user count, call capacity, specific endpoint models, and licensing needs. The CVD is a guide, not a rigid prescription.

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