74920T AXP On-Prem (CC Elite) Support Online Test Practice Questions

The save translations command is the standard procedure for initiating a full backup of the Communication Manager's configuration database (the translations). This command copies the active translation files to a designated backup location, which can be a local device, a memory card, or a remote server via SFTP. This is a critical routine maintenance task.

The adjust-by parameter in a consider step allows an administrator to artificially inflate or deflate the service level value returned from a remote location. The pri m indicates the metric is service level. In this case, adjust-by 2 adds 2 to the returned value. Therefore, an actual service level of 80 will be adjusted to 82 (80 + 2) for the local routing comparison. This can be used to create a preference for or against a particular site.

Denial event 2011 is a clear indicator of trunk group capacity exhaustion. It means that a call attempted to seize a channel on a specific ISDN or QSIG trunk group, but all channels in that group were already busy. This points to a need for more trunk capacity or an issue that is causing channels to not be released properly. It is not related to DSPs or software licenses.

This is true. The list trace family of commands (vdn, vector, station) are real-time diagnostic tools. They display events as they happen for a live call. Once a call has disconnected and is no longer being processed by the VDN or vector, the trace will stop, and the data is not stored for historical review via this command. For historical call analysis, tools like Call Detail Recording (CDR) must be used.

This sequence is the standard way to implement a queue timeout. The call is first placed in the primary skill queue. The wait-time command then holds the vector processing at that step for a maximum of 90 seconds while the call is in queue. If an agent becomes available, the call is delivered and exits the vector. If 90 seconds elapse and the call is still queued, the vector processing continues to the next line, which re-queues the call to the backup skill.

A timeout during a BSR polling attempt strongly indicates a network connectivity issue between the Communication Manager servers. BSR relies on specific IP ports (typically within the H.323/H.245 range) for inter-server communication. A misconfigured firewall or Access Control List (ACL) is a common cause for this traffic being blocked, leading to polling failures. While skill levels and licensing are important, they would not cause a timeout in the trace.

Denial event 1191 indicates a resource allocation failure, specifically related to media channels (DSP resources). When a call attempts to connect to the station, Communication Manager tries to allocate a DSP resource from the relevant media gateway or port network. If none are available within the station's network region, the call fails with this denial event. The issue is not with the agent's login state or skill assignment but with the underlying media processing resources.

Advocate Service Objective (ASO) is the Business Advocate feature designed for this purpose. ASO allows an administrator to define different service level goals (e.g., answer within 10 seconds) for different types of calls within the same skill. A call vector can identify high-value customers (e.g., via a goto step if ani in table command) and set a higher ASO value for them, causing Business Advocate to prioritize these calls to meet the more aggressive service objective without requiring a separate skill.

This is true. The digits collected by a collect step are temporarily held in a system buffer. The subsequent vector step can directly evaluate these collected digits using a conditional command like goto step if digits, route-to number with cov n if digits, etc., without needing to explicitly store them in a custom variable (like V1-V9) first.