Salesforce Certified Experience Cloud Consultant Practice Questions
Prepare for Experience Cloud Consultant with more than an answer.
- Exam fee
- $200 USD
- Level
- Consultant
- Valid for
- Must complete maintenance requirements
Domains covered on the exam 8
- Experience Cloud Basics8%
- Sharing, Visibility, and Licensing17%
- Branding, Personalization, and Content15%
- Templates and Themes10%
- User Creation and Authentication13%
- Adoption and Analytics5%
- Administration, Setup and Configuration25%
- Customization Considerations and Limitations7%
- 1
A consultant has set up a custom domain for a new Experience Cloud site,
portal.company.com. When users navigate to this URL, they are correctly seeing the site content. However, the business requires thatwww.portal.company.comalso redirects to the same site. Where should this redirection be configured?Show answer details
Correct answer: D
This type of redirection is handled outside of Salesforce at the DNS provider level. The administrator would need to create a CNAME record for
www.portal.company.comthat points toportal.company.com. This ensures that any request to thewwwsubdomain is aliased to the primary custom domain, which is already pointing to the Salesforce site. - 2
A B2B company wants to empower its main point of contact at each partner account to manage other users from their company. This includes creating new users, editing permissions, and deactivating users who have left. The partner users all have Partner Community licenses. Which feature should be enabled to meet this requirement?
Show answer details
Correct answer: C
Delegated External User Administration is the feature specifically designed for this purpose. An internal administrator can grant an external user (with a Partner Community or Customer Community Plus license) the ability to administer other users within their same account. This offloads user management tasks from the internal team to the partner.
- 3
A consultant is building a site using the 'Build Your Own (LWR)' template to achieve maximum performance and developer flexibility. Which of the following is a key characteristic and limitation of the LWR template compared to Aura-based templates?
Show answer details
Correct answer: C
The Lightning Web Runtime (LWR) framework is built for performance and uses Lightning Web Components (LWCs) exclusively. A key trade-off for this performance gain is that LWR sites do not support the full range of standard components available in Aura-based templates. Developers must often build custom LWCs to replicate functionality that is standard in Aura.
- 4
A healthcare provider is using a Customer Community Plus license for a patient portal. A patient, who is a community member, needs access to all Case records where their Contact record is listed in a custom lookup field
Secondary_Contact__con the Case. The OWD for Case is Private. How can a consultant grant this specific access declaratively?Show answer details
Correct answer: B
Sharing Sets are the primary declarative tool for granting high-volume community users access to records based on a relationship between the user's contact/account and a lookup field on the target record. The consultant can create a Sharing Set for the patient profile, select the Case object, and configure access where
User.ContactIdequalsCase.Secondary_Contact__c. - 5
Case Study:
Company Background:
Nimbus Financial, a large wealth management firm, wants to create a unified digital experience for its high-net-worth clients and their associated financial advisors. Currently, clients and advisors communicate via email and a legacy, non-Salesforce portal with limited functionality. Nimbus Financial uses Sales Cloud for managing client relationships and Service Cloud for case management.Current Situation:
Client data (Accounts, Contacts) and financial summaries (custom objectFinancial_Portfolio__c) are stored in Salesforce. Advisors are external partners, and each advisor manages multiple client Accounts. The relationship between an advisor (Contact) and a client (Account) is managed through the standard Account Contact Relationship object. The OWD forFinancial_Portfolio__cis Private.Requirements:
- Unified Portal: A single, secure portal where both clients and advisors can log in.
- Client Access: Clients should only see their own Account and related
Financial_Portfolio__crecords. - Advisor Access: Advisors must see all
Financial_Portfolio__crecords for every client Account they manage (as defined by the Account Contact Relationship). - Role-Based Advisor Teams: Some advisor firms have junior and senior advisors. Senior advisors must be able to see the records of junior advisors within their same firm (Account).
- Declarative Solution: The solution must prioritize declarative configuration over custom code.
Which combination of licenses and sharing mechanisms will meet all requirements?
graph TD subgraph "Experience Cloud Site" Client_User(Client User) --> Client_Account(Client Account) Advisor_User(Advisor User) --> Advisor_Firm(Advisor Firm Account) end subgraph "Salesforce Objects" Client_Account --o|Financial Portfolio| Financial_Portfolio(Financial_Portfolio__c) Advisor_Firm --o|Manages| Client_Account Advisor_User --o|Works For| Advisor_Firm end Client_User -->|Needs Access| Financial_Portfolio Advisor_User -->|Needs Access| Financial_PortfolioShow answer details
Correct answer: D
This solution meets all requirements declaratively.
- Licenses: CC+ for clients provides the necessary sharing capabilities, and Partner Community is standard for advisors.
- Client Access: A Sharing Set perfectly grants clients access to their own portfolio records.
- Advisor Access: Account Relationship Data Sharing Rules (ARDS) are specifically designed to share records based on the Account Contact Relationship object, meeting the requirement for advisors.
- Advisor Teams: Enabling External Account Hierarchies provides the role-based visibility needed for senior advisors to see junior advisors' records within the same firm.
- 6
A financial services firm is launching a Partner Central Experience Cloud site for its independent financial advisors. A key requirement is that advisors must be able to see and collaborate on Opportunity records owned by other advisors who work for the same parent financial institution (Account). However, they should not see Opportunities from advisors at different institutions. The Opportunity OWD is set to Private. How should the consultant configure the sharing model to meet this requirement?
Show answer details
Correct answer: B
External Account Hierarchies are specifically designed for this use case. When enabled, they create a role hierarchy for external users based on their parent accounts, allowing users in higher roles (or the same role) within the same account hierarchy to access records owned by users below them. This meets the requirement without custom sharing rules or sets, which are less suitable for role-based record access among partners.
- 7
Apex Health Solutions is preparing to launch a multilingual Experience Cloud site for patients. The site will support English, Spanish, and French. The consultant has enabled the languages in Language Settings and is using the Translation Workbench. When a Spanish-speaking user logs in, they report that the custom navigation menu items are still in English. What are the two most likely causes of this issue? (Select TWO)
Show answer details
Correct answer: A, B
Even if languages are enabled in the Translation Workbench, they must also be explicitly added to the specific Experience Cloud site's settings in Experience Builder to be active for that site.
Custom text values, such as those in the Navigation Menu, must be translated in the Translation Workbench. The component type would be 'Navigation Menu Item' and each label needs a Spanish translation entry.
- 8
A manufacturing company provides its distributors access to a Partner Central site. The company uses Salesforce CMS to manage product specification sheets and marketing collateral. They want to display specific, curated content from a CMS Workspace directly on the partner site's home page. The content should be dynamically rendered and easily updatable by the marketing team without requiring a site administrator. Which component should the consultant use in Experience Builder?
Show answer details
Correct answer: D
The CMS Collection component is the correct choice for displaying a dynamic, curated list of content from a Salesforce CMS workspace. It allows marketers to create collections of content (e.g., 'Featured Partner Resources') in the CMS, which are then automatically rendered by the component on the site page. This meets the requirement for dynamic updates without administrator intervention.
- 9
True or False: When configuring a self-registration page for an Experience Cloud site, the 'Execute Registration As' user specified in the Login & Registration settings must have a Salesforce license, not an Experience Cloud license.
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Correct answer: A
This is true. The 'Execute Registration As' user acts as a system context user to create the new external user, their contact, and potentially their account. This process requires broader permissions than an Experience Cloud user typically has. Therefore, this context user must be an internal user with a full Salesforce license and the necessary permissions to create these records.
- 10
A consultant is designing a customer self-service portal using the Customer Service template. The client wants to minimize custom development and use out-of-the-box features wherever possible. A key requirement is to display a different header component for customers in North America versus customers in Europe. What is the most efficient, declarative way to achieve this?
Show answer details
Correct answer: C
This is the most efficient and declarative solution. The consultant can create two audiences, one for 'North America' (e.g., User.Country = 'USA' or 'Canada') and one for 'Europe'. Then, they can place both header components on the page and use the component visibility settings in Experience Builder to assign each one to the appropriate audience. This avoids code and the overhead of managing separate sites.
