ITIL4-PIC ITIL 4 Specialist: Plan Implement and Control Practice Questions
Prepare for ITIL4-PIC with more than an answer.
- Time limit
- 90 minutes
- Questions on the exam
- 60
- Passing score
- 65%
- Level
- Specialist (Practice Manager stream)
- Valid for
- 3 years
Domains covered on the exam 6
- Change Enablement (CE)20%
- Deployment Management (DM)20%
- Release Management (RM)20%
- Service Configuration Management (SCM)20%
- IT Asset Management (ITAM)20%
- Cross-Practice Integration (Plan, Implement and Control)
- 1
A retail company is updating its Point of Sale (POS) software across 500 stores. To minimize risk, they decide to deploy the update to 5 pilot stores first, verify functionality for 48 hours, then deploy to 50 stores, and finally to the remaining locations. Which deployment approach is this?
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Correct answer: B
A phased deployment introduces the new component to different parts of the live environment at different times. This allows for verification in a smaller scope before wider rollout, reducing the impact of potential failures.
- 2
What is the PRIMARY distinction between 'Release Management' and 'Deployment Management' in ITIL 4?
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Correct answer: A
Deployment is the technical activity of moving configuration items (hardware, software, etc.) to a specific environment (test, live). Release Management is the broader practice of making those features available to users, often involving policy, training, and communication.
- 3
Which diagram BEST represents a 'Blue/Green' deployment architecture flow?
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Correct answer: A
In Blue/Green deployment, two identical environments exist. One (Blue) serves live traffic. The new version is deployed to the other (Green). Once Green is verified, the load balancer switches all traffic to Green. Blue then becomes the idle/staging environment.
graph LR User((User)) LB[Load Balancer] subgraph Blue [Blue Env - v1] App1[App v1] end subgraph Green [Green Env - v2] App2[App v2] end User --> LB LB -->|Active| Blue LB -.->|Idle| Green - 4
A financial services organization is implementing the Change Enablement practice to improve its speed of delivery while maintaining regulatory compliance. Currently, every change request, regardless of risk, is reviewed by a weekly Change Advisory Board (CAB), causing significant delays. The IT Director wants to optimize this process without increasing risk exposure. Which approach aligns BEST with ITIL 4 recommendations to streamline this workflow?
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Correct answer: B
ITIL 4 recommends decentralizing change authority. Standard changes (low risk, well understood, pre-authorized) should not go to a CAB. Furthermore, normal changes should be authorized by a change authority relevant to the context (e.g., a product owner or local manager), rather than a central CAB, unless high risk or high impact is involved.
- 5
Which of the following scenarios BEST illustrates the concept of a 'Change Model' within the Change Enablement practice?
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Correct answer: B
A change model is a repeatable way of dealing with a particular category of change. It defines specific agreed-upon steps, roles, responsibilities, and timescales to handle that type of change efficiently.
- 6
During a Post-Implementation Review (PIR) of a failed normal change, the team identifies that the failure was caused by a dependency on a legacy system that was not documented in the request. Which action should be prioritized to prevent recurrence?
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Correct answer: B
The root cause was missing dependency information. The corrective action must address the data gap. Updating the Service Configuration Management system (CMDB/CMS) ensures that future impact assessments have accurate visibility into dependencies.
