71301T Avaya Aura Communication Applications Technical Associate Implement Practice Questions
Prepare for 71301T with more than an answer.
- Level
- Technical Associate
- Valid for
- 3 years
Domains covered on the exam 5
- Avaya Breeze Platform and Presence Services20%
- Avaya Session Border Controller for Enterprise (SBCE)25%
- Application Enablement Services (AES)20%
- Avaya Aura Messaging (AAM)15%
- Session Manager and SIP Trunking20%
- 1
A development team is building a lightweight web application to display agent status and initiate click-to-dial functionality. The application requires a simple, standards-based API that does not need deep call control or media manipulation. Which Application Enablement Services (AES) API is specifically designed for this type of web-centric, REST-based integration?
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Correct answer: D
The Telephony Web Service provides a simple, RESTful (Representational State Transfer) interface for basic third-party call control functions like click-to-dial and agent state monitoring. It is ideal for web-based applications that do not require the complexity and deep integration capabilities of stateful APIs like TSAPI, JTAPI, or the media control functions of DMCC.
- 2
True or False: When integrating multiple Avaya Aura Messaging (AAM) servers with a single Session Manager, a single shared SIP Entity can be used for all AAM servers to simplify administration.
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Correct answer: B
Each Avaya Aura Messaging (AAM) server, or a cluster of AAM servers that share a single point of contact, requires its own unique SIP Entity in Session Manager. This allows Session Manager to correctly route voicemail-bound calls to the specific AAM server or cluster responsible for the user's mailbox. Sharing a SIP Entity would prevent proper routing and is not a supported configuration.
- 3
An administrator is troubleshooting an outbound call failure to a specific SIP trunk. They review the Session Manager trace and see the initial INVITE is matched by the correct dial pattern. However, the call is not sent to the intended SIP Entity for the trunk provider. The trace shows the message 'No route found'. Which Session Manager component is the most likely source of the misconfiguration if the dial pattern is being matched correctly?
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Correct answer: B
In Session Manager, Dial Patterns are used to identify the type of call, but Routing Policies determine the actual destination. After a Dial Pattern is matched, Session Manager consults the applicable Routing Policy (based on originator, location, etc.) to find a list of potential destinations (SIP Entities). If the intended SIP Entity is not listed in the Routing Policy, Session Manager will be unable to find a route, even if the dial pattern was matched correctly.
- 4
A remote worker using an Avaya J179 SIP phone can successfully register through an SBCE and make/receive calls. However, they report that the visual voicemail button and corporate directory features on the phone are not working. Which TWO of the following are the most likely causes of this issue? (Select TWO).
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Correct answer: B, C
PPM is the mechanism by which SIP phones retrieve configuration files containing information about application servers, such as voicemail and directory servers. If PPM is not configured on the SBCE, the phone cannot get this data, and these features will fail.
For PPM to function correctly for remote users, the Session Manager SIP Entity Listen Port that the SBCE directs traffic to must be configured to use TLS on port 5061. This secure connection is required for the PPM exchange. Basic call registration may work over other ports, but PPM will fail without this specific configuration.
- 5
Company Background: A regional hospital group is implementing a new unified communications platform based on Avaya Aura to comply with HIPAA regulations for secure messaging. The solution must provide secure instant messaging and presence for doctors using mobile devices (both inside and outside the hospital) and for nurses at fixed stations within the hospital network.
Technical Environment: The core Avaya Aura components (CM, SM, System Manager) are located in a secure data center. A dedicated Avaya Breeze cluster is deployed for the secure messaging snap-in and Presence Services. The hospital has a DMZ to interface with the public internet. All mobile communication must be encrypted end-to-end.
Requirements:
- All messaging traffic for mobile users must be encrypted and securely routed through the DMZ.
- Presence status must be available to all users, regardless of their location.
- The solution must prevent any direct, unauthenticated access from the public internet to the internal network.
Problem: Which architecture and configuration choice best meets all of the hospital's security and functionality requirements?
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Correct answer: B
This architecture correctly meets all requirements. The SBCE in the DMZ acts as a secure reverse proxy and SIP/XMPP firewall, preventing direct access to the internal network. It can securely terminate TLS connections from mobile clients on the internet and establish new, secure connections to the internal Breeze cluster. Split-horizon DNS ensures internal clients resolve the Breeze server's internal IP while external clients resolve the SBCE's public IP, providing seamless presence and messaging for all users. This is the standard, most secure method for this scenario.
- 6
A financial services company is implementing Avaya Aura Presence Services 7.x on a multi-server Avaya Breeze cluster for high availability. A junior administrator has deployed the Presence snap-in and configured a single Entity Link in System Manager pointing to the cluster's load balancer. During testing, users report that presence updates are unreliable and IM messages are frequently dropped. What is the fundamental configuration error causing this issue?
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Correct answer: B
Avaya best practices for multi-server Breeze clusters require that each Breeze server node has its own unique Entity Link configured in System Manager. Pointing a single Entity Link to a load balancer is not a supported configuration and leads to unpredictable routing behavior by Session Manager, causing service instability. Session Manager needs to be aware of each individual node to manage SIP sessions correctly.
- 7
An administrator is tasked with integrating a new Avaya Aura Messaging (AAM) server into an existing Aura 7.x environment using System Manager. When navigating to Routing > SIP Entities to create the new connection point for the AAM, which 'Type' must be selected from the dropdown menu to ensure proper SIP integration and feature operation?
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Correct answer: D
When configuring a SIP Entity for Avaya Aura Messaging in System Manager, the correct selection for the 'Type' field is 'Other'. While options like 'Voicemail Server' or 'AAM' might seem more logical, they are incorrect. Selecting 'Other' allows for the specific FQDN and port configurations required by AAM to be entered manually, ensuring correct routing and feature integration with Session Manager.
- 8
During the implementation of an Avaya Session Border Controller for Enterprise (SBCE), remote workers using Avaya J179 SIP phones report that they can make and receive calls successfully, but their Personal Profile Management (PPM) data fails to download, preventing access to features like button programming and contact lists. Which two settings are the most likely cause of this specific issue? (Select TWO)
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Correct answer: A, C
PPM requires a secure connection to Session Manager. The standard and required configuration is for the Session Manager's SIP endpoint-facing Listen Port to be configured for the TLS protocol on port 5061. Using an unsecure protocol like TCP on 5060 will allow basic registration and calling but will cause the secure PPM download to fail.
The Default Domain in Session Manager's SIP Entity configuration is crucial for SIP endpoints, especially remote ones, to register and authenticate correctly. If this domain is missing or does not match the domain expected by the endpoints, the initial registration may succeed for basic calls, but advanced services like PPM will fail authentication and download.
- 9
A developer is creating a third-party application that requires basic, real-time call control and event monitoring (e.g., call ringing, answered, disconnected) for a large number of agents in a contact center. The application does not need to manipulate media streams. To ensure the most scalable and efficient integration with Communication Manager, which Application Enablement Services (AES) protocol should be implemented?
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Correct answer: C
TSAPI is the ideal choice for this scenario. It is a highly scalable, event-driven protocol designed specifically for third-party call control (3PCC) applications like CTI screen pops and agent state monitoring. It provides robust call control and event reporting without the overhead of media stream manipulation, which is a key feature of DMCC. JTAPI offers similar functionality but is Java-specific, whereas TSAPI is language-agnostic.
- 10
An organization is deploying Avaya Aura Presence Services and wants to ensure all client-to-server instant messaging traffic is encrypted. The network administrator has configured the firewall to allow traffic on port 5223 to the Breeze servers hosting the Presence snap-in. Which protocol is being used for this secure communication?
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Correct answer: C
Avaya Aura Presence Services uses the Extensible Messaging and Presence Protocol (XMPP) for instant messaging and presence. By default, unencrypted XMPP traffic uses port 5222. For secure, encrypted communication, XMPP is tunneled over TLS (Transport Layer Security), which uses the dedicated port 5223. Therefore, configuring clients and firewalls for port 5223 enables XMPP over TLS.
