ASTA-3305 Experience Portal with POM Technical Associate Practice Questions
Prepare for ASTA-3305 with more than an answer.
- Level
- Technical Associate
- Valid for
- 3 years
Domains covered on the exam 5
- Avaya Experience Portal Architecture and Components20%
- Proactive Outreach Manager (POM) Solution and Components25%
- Installation, Configuration, and Deployment20%
- Maintenance and Administration20%
- Troubleshooting and Problem Resolution15%
- 1
A system administrator observes that the disk space on the Primary EPM is filling up rapidly. Upon investigation, the /var/lib/pgsql directory is the largest consumer. What maintenance task should be prioritized to resolve this issue?
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Correct answer: B
The /var/lib/pgsql directory houses the Postgres database. Rapid growth here usually indicates an accumulation of historical reporting data (SDRs). Configuring the Data Purge settings in EPM to automatically delete records older than a specific retention period (e.g., 30 or 90 days) is the correct resolution.
- 2
Which POM service is responsible for managing the global pacing of campaigns and distributing contacts to MPPs?
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Correct answer: A
The Campaign Manager service is the core brain of POM. It handles pacing algorithms, selects contacts from the database based on priority and strategy, and dispatches them to the MPPs for dialing.
- 3
While reviewing the logs for a failed voice application deployment, you see an error: 'error.badfetch.http.404'. What does this error code specifically indicate in the context of AEP?
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Correct answer: B
Standard HTTP 404 means 'Not Found'. In AEP, this means the MPP attempted to fetch a VXML page or audio file from the application server URL defined in the application configuration, but the server returned a 404, implying the file is missing or the path is incorrect.
- 4
You are creating a new user role in EPM for a 'Campaign Supervisor'. This user needs to start, stop, and monitor campaigns but should NOT be able to modify system-wide configurations or manage licenses. Which privilege category should be unchecked/disabled for this role?
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Correct answer: C
The 'System Configuration' or 'Administration' privilege group controls access to global settings like server configurations, licensing, and user management. Disabling this ensures the user is restricted to operational tasks like campaign management.
- 5
A customer wants to use Proactive Outreach Manager to send appointment reminders. If the customer confirms the appointment by pressing '1', the system should transfer the call to an agent. Which POM application type is required to support this interaction?
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Correct answer: A
While a simple 'Driver App' can play a message, handling DTMF input (pressing '1') and executing logic (transfer) requires a Custom VoiceXML application (created in Orchestration Designer) to be associated with the campaign.
- 6
A multinational financial institution is deploying Avaya Experience Portal (AEP) across three geographically separated data centers: New York, London, and Tokyo. The architecture team requires a design where the Media Processing Platforms (MPPs) in each region primarily process calls from local gateways to minimize WAN bandwidth usage, while still being managed centrally. Which AEP architectural feature should be configured to strictly enforce this local processing preference while maintaining a single management view?
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Correct answer: B
AEP Zones are designed specifically for this purpose. They allow administrators to logically group MPPs and associated resources (like SIP connections) based on geography or network topology. This ensures that calls arriving at a specific SIP trunk are handled by MPPs in the same zone, preventing media traversal across the WAN.
- 7
During a high-availability failover test, the Primary Experience Portal Manager (EPM) server goes offline. The system is configured with a single Auxiliary EPM. Which statement accurately describes the administrative and operational capabilities available during this outage?
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Correct answer: C
In an AEP deployment, the Auxiliary EPM maintains a synchronized copy of the database. If the Primary EPM fails, the Auxiliary EPM can be used to manage the system, including making configuration changes, provided the administrator logs into the Aux EPM web interface.
- 8
A solutions architect is designing a Proactive Outreach Manager (POM) solution that requires blending outbound campaigns with inbound service calls. The customer uses Avaya Aura Call Center Elite. Which component is strictly required to facilitate the blending of POM agents with Call Center Elite inbound traffic?
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Correct answer: D
While AES is involved in CTI, the specific capability to blend POM outbound agents with Elite inbound agents relies on the agent state management and CTI controls provided via the Call Center Elite infrastructure integration, typically leveraging the CTI link (AES). However, in the context of the options provided, AES is the critical infrastructure component that POM connects to for monitoring agent states and acquiring agents for outbound calls.
- 9
Which of the following describes the correct behavior of the Media Processing Platform (MPP) regarding license acquisition from the WebLM server in a standard Experience Portal deployment?
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Correct answer: B
The Experience Portal Manager (EPM) acts as the license broker. It checks out licenses from the WebLM server and then allocates them to the registered MPPs. The MPPs do not communicate directly with WebLM for license checkout; they receive their allocation from the EPM.
- 10
A support engineer is troubleshooting a Proactive Outreach Manager (POM) campaign where contacts are being imported but not dialed. The campaign status is 'Running'. Upon checking the POM Monitor, the engineer notices the 'Filtered' count is high. What is the most likely cause of this behavior?
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Correct answer: B
In POM, 'Filtered' contacts are those that were selected for the campaign but were subsequently blocked by the rule engine. This typically happens due to Do Not Call (DNC) list matches, time zone restrictions, or specific filtering rules defined in the campaign strategy.
