500-450 Practice Questions
Prepare for 500-450 with more than an answer.
- Exam fee
- $300 USD
- Level
- Specialist
- Valid for
- 3 years
Domains covered on the exam 7
- Describe the Fault Tolerant Characteristics of the Cisco Unified Contact Center Enterprise Solution14%
- Describe the Installation Process for ICM Components21%
- Describe the Call Flow Scripting Process18%
- Understanding Cisco Unified CCE Tools16%
- Identify Cisco Unified ICM, CVP, and Finesse Issues11%
- Understanding CCE Agent Supervision Issues Part 17%
- Understanding CCE Solution Call Flow Issues13%
- 1
You are installing a SIP Dialer for an Outbound Option deployment. Which specific configuration step is required on the Voice Gateway to allow the SIP Dialer to detect answering machine signals effectively?
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Correct answer: A
For the gateway to perform Call Progress Analysis (detecting voice vs. machine) and report it to the SIP Dialer, CPA parameters must be configured on the gateway IOS.
- 2
When deploying Cisco Unified Intelligence Center (CUIC) in a virtualized environment, what is the primary factor that determines the required Open Virtualization Format (OVF) template size (Small, Medium, or Large)?
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Correct answer: D
CUIC sizing is driven by the concurrent user load and the intensity of real-time reporting (dashboard refreshes), which dictates CPU and RAM requirements defined in the OVF.
- 3
In the context of Cisco Finesse installation, which component must be successfully installed and operational before you can begin the installation of the secondary Finesse node?
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Correct answer: C
The secondary node installation requires connectivity to the primary node to replicate the database and initial configuration. The primary must be fully installed first.
- 4
Packaged CCE (PCCE) has specific capacity limits compared to the Unified CCE (UCCE) deployment model. As of PCCE 12.x, what is the approximate maximum number of concurrent agents supported in a single PCCE deployment?
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Correct answer: D
PCCE 12.x expanded the capacity significantly, supporting up to 12,000 concurrent agents in a 2000-agent deployment model or 4000/12000 scale model.
- 5
You are configuring a Voice Gateway for a Packaged CCE deployment. Which command is critical to ensure that the gateway can handle the SIP REFER method used by CVP for call transfers?
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Correct answer: D
The 'allow-connections sip to sip' command under voice service voip is required to enable the gateway to process SIP REFER messages and hair-pin calls if necessary.
- 6
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.) A.Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.B.Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.C.Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.D.Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.E.For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
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Correct answer: B, C
- 7
Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you make changes to CTI Server, Contact Center Enterprise Administration, or cluster settings.Which service must be restarted for changes to take effect? A.Cluster ManagerB.System Application AgentC.Cisco DBD.Cisco TomcatE.Cisco Dirsync
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Correct answer: D
- 8
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components? A.dbagentB.opcsC.ccagentD.mds
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Correct answer: C
