700-651 Cisco Collaboration Architecture Sales Essentials Practice Questions
Prepare for 700-651 with more than an answer.
- Exam fee
- $80 USD
- Level
- Specialist
- Valid for
- Does not expire
Domains covered on the exam 5
- Collaboration Solution Architecture30%
- Simplified Licensing to Drive Sales13%
- Business Outcome Features and Benefits17%
- Competition10%
- Business Case30%
- 1
A sales specialist is presenting a Webex solution to a committee of stakeholders that includes the Head of IT, the Director of HR, and the CFO. Which approach is most effective for this presentation?
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Correct answer: C
Effective sales presentations must address the unique motivations of each member of the buying center. A balanced approach that speaks to each stakeholder in their own 'language' is crucial. This means connecting technical features to security/manageability (for IT), collaboration tools to employee engagement (for HR), and the overall investment to tangible financial benefits (for the CFO). Focusing on only one stakeholder risks alienating the others.
- 2
What are the four foundational pillars that comprise the Cisco Collaboration architecture portfolio?
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Correct answer: C
The Cisco Collaboration portfolio is built upon four key pillars that represent the primary workloads: Calling (telephony and voice), Meetings (video conferencing and web collaboration), Messaging (persistent team chat and collaboration), and Contact Center (customer interaction management). These pillars can be delivered through various deployment models (cloud, on-prem, hybrid).
- 3
A customer is concerned about the user experience of moving from a traditional desk phone to a soft client like the Webex App. Which two partner-led activities are most crucial for ensuring a successful transition and driving adoption? (Select TWO)
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Correct answer: B, C
Technology adoption is primarily about people and process, not just the technology itself. A partner adds significant value by leading change management activities. A targeted communications plan sets expectations and builds excitement, while tailored training ensures users feel confident and understand how the new tool helps them in their specific roles. While a network assessment is important technically, it doesn't directly address the user experience and adoption challenge.
- 4
A small law firm with 30 employees needs a simple, secure, all-in-one collaboration solution from the cloud. They have no IT staff and want a single monthly bill. Which Cisco offering is the best fit for this customer?
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Correct answer: B
The Webex Suite is designed for this exact scenario. It's a pure cloud solution that bundles calling, meetings, messaging, and other collaboration tools into a single, easy-to-manage package with a per-user, per-month subscription. This model is ideal for a small business with no IT staff, as it requires no on-premises hardware and provides a predictable monthly cost.
- 5
A partner sales engineer is designing a complex hybrid collaboration solution for a customer with a mix of on-premises UCM and new Webex Calling users. The goal is to create a seamless experience with a unified dial plan and directory. Which sequence of Cisco partner tools represents the correct workflow for this process?
flowchart TD A[Start] --> B{Select correct Flex Plan EA in CCW} B --> C[Use dCloud to demo hybrid services] C --> D[Finalize BoM and generate quote in CCW] D --> E[End]Show answer details
Correct answer: A
This workflow is logical. The process starts with selecting the appropriate licensing vehicle (Flex Plan EA) in Cisco Commerce Workspace (CCW). Then, using dCloud to demonstrate the specific hybrid features validates the solution for the customer. Finally, the engineer returns to CCW to finalize the Bill of Materials (BoM) and generate the official quote.
- 6
A financial services firm with 5,000 users is migrating from an on-premises Cisco Unified CM v11.5 to a cloud-based solution. The Chief Information Security Officer (CISO) mandates that all media traffic for internal calls must remain on the corporate network, while the CIO wants to leverage cloud innovation for meetings and messaging. The firm also wants to retain its existing PSTN carrier relationship. Which deployment model should a sales specialist propose to meet all these requirements?
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Correct answer: D
Webex Cloud-Connected UC is the optimal hybrid model here. It allows the firm to keep its on-premises Unified CM for call control, satisfying the CISO's requirement to keep internal media traffic on the LAN. Simultaneously, it connects to the Webex cloud to provide users with modern meetings and messaging experiences, meeting the CIO's goal. This model also inherently supports retaining existing PSTN carrier relationships through the on-premises CUCM.
- 7
A rapidly growing tech startup has 150 full-time employees and works with an average of 50-75 external contractors per month, with the number fluctuating significantly. They need a flexible collaboration solution covering calling, meetings, and messaging. Which Cisco Flex Plan purchasing model would provide the most predictable cost structure while accommodating their variable workforce?
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Correct answer: B
The Active User model is designed for organizations with fluctuating workforces. It allows the company to provision as many users as needed but only pay for those who actively use the service each month. This directly addresses the startup's challenge of dealing with a variable number of contractors without over-provisioning expensive Named User licenses. The 20% growth allowance provides a buffer for future expansion.
- 8
A customer is heavily invested in Microsoft 365 and is evaluating Microsoft Teams Phone versus Webex Calling. As the Cisco account manager, which TWO key business outcomes should you highlight as primary differentiators for the Cisco solution? (Select TWO)
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Correct answer: B, C
Cisco's key differentiators are its networking heritage, providing unparalleled reliability, and the power of Control Hub for unified management. While Microsoft has deep integration within its own ecosystem, Cisco's Control Hub offers superior cross-workload (calling, meetings, devices) analytics and troubleshooting. Furthermore, Cisco's end-to-end control from the network up to the application is a powerful value proposition for enterprise-grade voice services that Microsoft cannot match.
- 9
When building a business case for a large enterprise, a sales specialist needs to create a comprehensive Bill of Materials (BOM) for a hybrid collaboration solution. Which Cisco tool is the primary platform for configuring products, software, and services to generate an official quote?
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Correct answer: C
Cisco Commerce Workspace (CCW) is the definitive tool for Cisco sales teams and partners to create, manage, and process orders. It is used to build a Bill of Materials (BOM), apply pricing, check for compatibility, add services, and generate a final quote for the customer. The other tools serve different purposes: dCloud is for demonstrations, Control Hub is for administration, and SalesConnect is for sales enablement content.
- 10
True or False: The primary value proposition of Webex Control Hub for a line-of-business manager is the detailed network performance analytics and packet-level troubleshooting capabilities.
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Correct answer: B
This statement is false. While Control Hub offers powerful technical troubleshooting tools, their primary audience is the IT department. For a line-of-business manager, the key value propositions are the insights into user adoption, usage trends by department, workspace utilization analytics, and other data that helps measure the business impact and ROI of the collaboration investment.
