700-680 Practice Questions
Prepare for 700-680 with more than an answer.
- Exam fee
- $300 USD
- Level
- Specialist
- Valid for
- No expiration
Domains covered on the exam 6
- Webex Market Overview5%
- Webex Meetings, Teams, Devices, and Edge30%
- Webex Calling5%
- Webex Control Hub, Security, Compliance, and Developers30%
- Collaboration Flex Plan20%
- Ordering, SmartAccounts, and Webex Try and Buy10%
- 1
A customer has a Collaboration Flex Plan Enterprise Agreement for 5,000 Knowledge Workers. They want to add 200 Contact Center agents using Webex Contact Center. How are these Contact Center licenses handled within the Flex Plan?
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Correct answer: C
The Collaboration Flex Plan is designed to be a single, unified agreement. Specialized services like Webex Contact Center are not part of the standard Knowledge Worker entitlement but can be easily added to the existing EA. The customer purchases the required number of agent licenses (e.g., 200) as an add-on, co-terming them with their main EA for simplified contract management and billing.
- 2
Which market trend is a primary driver for the adoption of Cisco's Collaboration SaaS portfolio like Webex?
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Correct answer: B
The move to hybrid work is the most significant driver. Organizations need flexible, scalable, and accessible collaboration tools that can connect employees regardless of their physical location. Cloud-based SaaS solutions like Webex are perfectly suited to support this model, providing consistent experiences at home, in the office, or on the go.
- 3
An administrator is using the troubleshooting tools in Webex Control Hub to investigate a user's complaint about poor audio quality in a recent meeting. The tool shows high latency and packet loss for the user. What is the most likely cause of the issue based on this information?
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Correct answer: B
High latency (delay) and packet loss (data being dropped) are classic indicators of a poor network connection. The Control Hub troubleshooting tool provides metrics for the entire media path, and when these issues are isolated to a single user, the problem is almost always located on their 'last mile' connection—their home or office Wi-Fi, their local ISP, or a congested VPN.
- 4
A company wants to prevent its users from using animated GIF files in Webex messaging to maintain a professional communication environment. The administrator needs to apply this policy to the entire organization. In Control Hub, this setting is located under the ________ section.
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Correct answer: C
In Control Hub, under Organization Settings, the 'Messaging' section contains specific controls for the Webex App's messaging features. This includes the toggle to enable or disable GIPHY integration and animated GIFs for all users in the organization.
- 5
True or False: Webex Edge for Devices allows on-premises registered Cisco endpoints (registered to CUCM) to join Webex cloud meetings without requiring any on-premises media traversal infrastructure like Expressway.
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Correct answer: B
This statement is false. Webex Edge for Devices links on-premises CUCM-registered endpoints to the Webex cloud for management and some cloud features, but it does not provide a media path. To join cloud meetings, these on-prem endpoints still require a media traversal solution, which is typically Cisco Expressway-C and Expressway-E, to securely route media between the on-premises network and the public internet/Webex cloud.
- 6
A financial services company is migrating its 5,000 users to Webex Calling. Their security team mandates that all call recordings for their trading floor staff (500 users) must be stored for 7 years in a specific WORM-compliant cloud storage provider, separate from Webex's native storage. How can an administrator configure this in Webex Control Hub?
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Correct answer: C
Webex Control Hub allows integration with certified third-party call recording providers (e.g., Dubber, Imagicle). These partners can offer advanced compliance features like WORM storage, legal hold, and extended retention policies that go beyond native Webex capabilities. This is the most direct and supportable method. A custom API script is complex and introduces maintenance overhead. Manual downloads are not scalable or compliant for 500 users. There is no native setting to directly push recordings to a generic cloud storage provider.
- 7
A presales engineer is designing a Webex solution for a large hospital. The hospital has a mix of on-premises Cisco Unified Communications Manager (CUCM) for critical clinical areas and wants to leverage Webex Meetings for administrative staff. To optimize media quality and reduce internet bandwidth consumption for internal participants joining large all-hands Webex meetings, which Webex Edge service should be deployed on-premises?
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Correct answer: D
Webex Video Mesh is specifically designed to keep on-premises media traffic on the local network. When multiple internal participants join a Webex meeting, the Video Mesh node acts as a local media bridge, receiving a single media stream from the Webex cloud and distributing it internally. This significantly reduces internet bandwidth usage and can improve latency and quality. Edge for Devices is for registering endpoints, Edge Audio is for PSTN audio, and Edge Connect is for dedicated peering to the Webex backbone.
- 8
An account manager is presenting the Collaboration Flex Plan to a new customer with 1,000 employees. The customer is unsure about their adoption rate for calling and meetings. They want a plan that provides access to the full Webex Suite for all users but only want to pay for the services that are actively used each month to control costs initially. Which Flex Plan buying model best fits this requirement?
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Correct answer: B
The Active User model is designed for this exact scenario. The customer commits to a certain number of users (e.g., 1,000) who are all entitled to the service, but they are only billed for the users who actively use a paid service (like hosting a meeting) in a given month. This allows for organization-wide deployment with billing based on actual adoption, perfectly matching the customer's request. Named User requires purchasing a license for each specific user upfront. Enterprise Agreement is a commitment for all knowledge workers. Concurrent is for specific use cases like Contact Center and doesn't fit this scenario.
- 9
A company has deployed Webex and wants to create a custom bot for their main support space. The bot needs to be notified in real-time whenever a new message is posted in the space so it can parse it for keywords. Which Webex API mechanism should the developer use to receive these real-time notifications?
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Correct answer: C
Webhooks are the standard mechanism in the Webex API for receiving real-time, push-based notifications about events. A developer creates a webhook that subscribes to a specific resource (e.g., messages) and event (e.g., created). When a new message is posted, the Webex platform sends an HTTP POST request to the developer's specified target URL, notifying the bot instantly. Long polling is inefficient, and while websockets are used by the Webex client, they are not the primary mechanism exposed for server-side bot integrations. The Events API is used for historical data, not real-time notifications.
- 10
A global enterprise is using the Webex Enterprise Agreement (EA) under the Collaboration Flex Plan. They have 20,000 Knowledge Workers. As part of the EA, they are entitled to a certain amount of Webex Edge Audio. What is the standard allowance for this service? (Select TWO that apply)
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Correct answer: B, C
The allowance for Webex Edge Audio under an EA is based on a per-knowledge worker calculation, but the total minutes are pooled for the entire organization to use, providing flexibility.
The standard Flex Plan EA includes an allowance of 1,000 minutes per knowledge worker per month for domestic callback audio.
