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220-1001 A+ Certification Exam: Core 1 Practice Questions

Prepare for 220-1001 with more than an answer.

230 questions in the full set18 sample questionsUpdated Jan 18, 2026

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  1. 1

    A business owner wants to provide security to laptop users with the ability to charge their devices, access corporate LAN resources, and allow for a variety of other removable hardware.

    Which of the following devices would BEST meet the owner’s needs?

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    Correct answer: A

    A docking station provides the ideal solution for business laptop users by offering simultaneous device charging, corporate LAN access, and enhanced security through centralized connection management. Docking stations typically include multiple ports, network connectivity, and can integrate with physical security measures while providing power to charge laptops. This comprehensive solution addresses all three requirements: security, charging, and corporate network access.

  2. 2

    An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office.

    Which of the following would be the BEST recommendation?

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    Correct answer: A

    A smart watch is the ideal mobile device for a business owner who needs mobility, communication capabilities, and productivity features in a compact form factor. Smart watches enable calls, messaging, email notifications, calendar management, and various business apps while being convenient for professional settings. Unlike larger devices, smart watches provide immediate access to critical business information without being intrusive during meetings or professional interactions.

  3. 3

    A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor.

    Which of the following is the BEST way to proceed?

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    Correct answer: A

    Documenting and labeling cable and screw locations is essential when replacing a laptop screen without vendor repair documentation. This systematic approach prevents confusion during reassembly, ensures proper cable routing, and reduces the risk of losing small components. Taking photos and creating detailed notes of screw placement and cable connections serves as a custom repair guide for the specific laptop model when official documentation is unavailable.

  4. 4

    Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates.

    Which of the following should a technician recommend to BEST accommodate Ann’s needs?

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    Correct answer: A

    A wireless charging pad provides the most convenient power solution for day-long conferences, allowing users to easily charge their mobile device by simply placing it on the pad during breaks or while taking notes. This eliminates the need to carry charging cables or find available power outlets in conference venues. Wireless charging is especially practical for professionals who need to maintain device power throughout extended events without interrupting their workflow.

  5. 5

    Which of the following charging and data ports has a non-directional connector?

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    Correct answer: D

    USB-C features a reversible, non-directional connector design that can be inserted either way up, making it much more user-friendly than previous USB standards. Unlike Micro-USB, Mini-USB, and USB-A which all have directional connectors that must be inserted in a specific orientation, USB-C eliminated this frustration with its symmetrical oval-shaped design that works regardless of which way it is plugged in.

  6. 6

    Drag each mobile technology to the description of its use. Some answers will not be used.

    Question exhibit
    • Option exhibit
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    Correct answer: A

    Explanation:

    1 – IR

    2 – Bluetooth

    3 – NFC

    4 – Tethering

  7. 7

    A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

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    Correct answer: C

    Continuous reboots are a primary indicator of faulty RAM as defective memory modules cause system instability during the boot process and normal operation. Unlike POST code beeps which indicate various hardware issues, distended capacitors which are power supply related, or wrong BIOS time which indicates CMOS battery problems, continuous reboots specifically point to memory-related failures that prevent stable system operation.

  8. 8

    A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

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    Correct answer: A, B

    When assessing liquid damage to verify repairability before providing a cost estimate, the technician must first remove the case and organize the parts to properly inspect internal components for corrosion, short circuits, or other damage. Additionally, documenting screw locations during disassembly is essential for proper reassembly and professional service. Searching the Internet for tutorials, consulting colleagues, or placing the device in rice are not appropriate next steps for professional damage assessment - they either delay the process or are ineffective remedies for liquid damage.

    When assessing liquid damage to verify repairability before providing a cost estimate, the technician must first remove the case and organize the parts to properly inspect internal components for corrosion, short circuits, or other damage. Additionally, documenting screw locations during disassembly is essential for proper reassembly and professional service. Searching the Internet for tutorials, consulting colleagues, or placing the device in rice are not appropriate next steps for professional damage assessment - they either delay the process or are ineffective remedies for liquid damage.

  9. 9

    Which of the following peripherals would a company use to take inventory quickly and update price tags for products? (Choose two.)

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    Correct answer: A, C

    Barcode scanners are essential for quickly taking inventory as they can rapidly read product barcodes to identify items and update inventory systems in real-time. Combined with magnetic readers for payment cards, these devices create an efficient inventory and pricing system. Barcode scanners eliminate manual data entry errors and significantly speed up the inventory process compared to manual recording methods.

    Magnetic readers work in conjunction with barcode scanners to create a complete inventory and pricing solution by reading magnetic stripe cards for employee access, payment processing, or inventory tracking cards. This combination allows companies to both scan product barcodes for inventory updates and process magnetic stripe data for comprehensive inventory management and price tag updates.

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