Salesforce Certified Business Analyst Practice Questions
Prepare for BA-201 with more than an answer.
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- v1Salesforce Certified Business Analyst 120 questions Current
- certified-business-analystLegacy Salesforce Certified Business Analyst 203 questions Locked
- Exam fee
- $200 USD
- Time limit
- 105 minutes
- Questions on the exam
- 60 scored + up to 5 unscored
- Passing score
- 72%
- Level
- Specialist
- Valid for
- Annual maintenance required
Domains covered on the exam 6
- Customer Discovery17%
- Collaboration with Stakeholders23%
- Business Process Mapping12%
- Requirements18%
- User Stories18%
- User Acceptance12%
- 1
When presenting the future state solution to a technical audience (Developers and Architects), which TWO artifacts are most appropriate to use? (Select TWO)
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Correct answer: B, D
Developers need detailed stories and ACs to build the solution. An exec summary is too high level.
Technical audiences need to understand the data model (ERD) and the system interactions.
- 2
A Business Analyst is facilitating a requirement prioritization session. The Sales Director wants 'Mobile App Access' as top priority, while the Support Manager insists on 'Email-to-Case' being first. Both have valid business cases. What is the best role for the BA to play in this conflict?
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Correct answer: C
The BA acts as a guide/negotiator, using data (ROI, business value) to help stakeholders agree. The BA should not unilaterally decide business priorities.
- 3
Case Study:
A global manufacturing company is rolling out Manufacturing Cloud. The European team is highly engaged, but the Asian team is unresponsive to emails and misses meetings. The project deadline is fixed.
The BA needs to complete discovery for the Asian region within two weeks. What is the most effective strategy to engage the unresponsive stakeholders?
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Correct answer: B
When remote/cultural barriers exist, a local champion is crucial. They can navigate local politics, time zones, and language barriers better than a remote BA sending emails. Escalating immediately might damage relationships.
- 4
A Business Analyst (BA) has been engaged by a financial services company to improve their client onboarding process. The project sponsor has outlined high-level goals, but the BA needs to align these with the company's broader strategic vision before defining the scope. Which document should the BA request to best understand the organization's values, methods, obstacles, and measures for the current fiscal year?
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Correct answer: B
The V2MOM is a strategic framework used (especially within the Salesforce ecosystem) to align the entire organization on Vision, Values, Methods, Obstacles, and Measures. Reviewing this ensures the project scope directly supports the company's strategic initiatives.
- 5
A Business Analyst is assessing a mature Salesforce org that has been customized for five years. Stakeholders report performance issues and clutter. Which native Salesforce tool should the BA run first to get a comprehensive analysis of feature usage, storage limits, and unused customizations?
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Correct answer: D
Salesforce Optimizer evaluates the implementation to identify inefficiencies, such as unused fields, unassigned page layouts, and limit usage, providing a report with recommendations. Setup Audit Trail only tracks recent changes.
- 6
During the discovery phase for a Service Cloud implementation, the BA needs to identify current pain points in the support process. Which TWO activities would provide the most accurate insight into the actual daily challenges faced by support agents? (Select TWO)
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Correct answer: A, C
Analyzing data (metrics) combined with direct feedback from the people doing the work (focus groups) provides concrete evidence of pain points.
Job shadowing allows the BA to see the actual workflow, workarounds, and frustrations in real-time, which often differ from documented procedures.
