CSA Practice Questions
Prepare for CSA with more than an answer.
- Exam fee
- $300 USD
- Level
- Associate
- Valid for
- 3 years
Domains covered on the exam 7
- Platform Overview and Navigation7%
- Instance Configuration11%
- Configuring Applications for Collaboration20%
- Database Administration30%
- Self-Service and Process Automation20%
- Introduction to Scripting and Development20%
- Reporting and Performance Analytics12%
- 1
What is the platform name for the User table?
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Correct answer: B
B
- 2
A REQ number in the Service Catalog represents
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Correct answer: A
A
- 3
Which would NOT appear in the History section of the Application Navigator?
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Correct answer: B
B
- 4
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
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Correct answer: A
A
- 5
Which of the following is used to initiate a flow?
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Correct answer: A
A
- 6
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
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Correct answer: D
D
- 7
The CIO has requested a new visualization to track the incident resolution process. The requirement is to show how incidents move between states (e.g., from 'New' to 'In Progress', 'In Progress' to 'On Hold', etc.) over time. Which reporting or visualization feature in ServiceNow is best suited to represent this type of state transition flow?
graph TD A[New] --> B(In Progress); B --> C{On Hold}; C --> B; B --> D[Resolved]; D --> E((Closed)); D --> B;Show answer details
Correct answer: D
The Process Flow Formatter or report visualizations like Sankey are specifically designed to show state transitions and flows between stages. They can visually represent the volume of records moving from one state to another, which directly addresses the CIO's requirement to understand the incident resolution process flow.
- 8
A Service Catalog may include which of the following components?
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Correct answer: D
D
- 9
Which one of the following statements applies to a set of fields when they are coalesced during an import?
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Correct answer: A
A
- 10
As it relates to ServiceNow reporting, which of the following statements describes what a metric can do?
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Correct answer: C
C
