Vendor
ServiceNow exams
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- Exams
- 24
- Questions
- 5,234
Question sets
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Certification paths
How the certifications fit together
System Administration
Platform foundation for all ServiceNow professionals
- Certified System AdministratorCSAMainline exam; Zurich release version current as of Jan 2026. Delta exams required each release cycle to maintain.
Application Development
Building and customizing applications on the Now Platform
- Certified Application DeveloperCADMainline exam; covers scripting, UI, security, and app design on the Now Platform.
- Certified Application Specialist - Performance AnalyticsCAS-PAValidates skills configuring and maintaining Performance Analytics.
Implementation Specialist
Deep expertise in specific ServiceNow product modules
- CIS - Data Foundations (CMDB and CSDM)CIS-DFMandatory prerequisite for select CIS exams. Free first attempt through Jun 2026. Must be completed by Dec 31, 2026 to retain affected CIS certs.
- CIS - IT Service ManagementCIS-ITSMRequires CIS-DF as prerequisite. Core ITSM implementation skills.
- CIS - Customer Service ManagementCIS-CSMConfigure, implement, and maintain CSM application.
- CIS - Human ResourcesCIS-HRHR Service Delivery implementation.
- CIS - Hardware Asset ManagementCIS-HAMRequires CIS-DF as prerequisite.
- CIS - Software Asset ManagementCIS-SAMRequires CIS-DF as prerequisite.
- CIS - DiscoveryCIS-DISCORequires CIS-DF as prerequisite. ITOM Discovery module.
- CIS - Event ManagementCIS-EMITOM Event Management module. 60-minute exam.
- CIS - Service MappingCIS-SMRequires CIS-DF as prerequisite. ITOM Service Mapping module.
- CIS - Security Incident ResponseCIS-SIRRequires CIS-DF as prerequisite. SecOps module.
- CIS - Vulnerability ResponseCIS-VRRequires CIS-DF as prerequisite. SecOps module.
- CIS - Risk and ComplianceCIS-RCGRC / IRM implementation.
- CIS - Field Service ManagementCIS-FSMField Service Management implementation.
- CIS - Strategic Portfolio ManagementCIS-SPMFormerly CIS-PPM (Project Portfolio Management). Covers SPM/ITBM.
Architecture
Enterprise-level platform design and digital transformation
- Certified Technical ArchitectCTAExpert program; 3-month cohort. Covers architecture, design, integration, security, and governance on the Now Platform.
- Certified Master ArchitectCMAExpert program; rigorous 6-month cohort (20-25 participants). Guides complex digital transformation strategy with ServiceNow. CTA is not a prerequisite.
What changed
The timeline
- ~Nov 2024
CIS-PPM retired, replaced by CIS-SPM
- Feb 2025
ServiceNow on-demand courses become free
- Jun 30, 2025
CIS-APM and CIS-CPG retire
- November 17, 2025
CIS-DF required before seven CIS implementation tracks
- Dec 15, 2025
CIS-DF free exam offer begins
- February 13, 2026
Official MeasureUp practice tests launch for select certs
- April 13, 2026
Enterprise Architecture suite path surfaced
- May 5, 2026
ServiceNow University launches AI Learning Guide and SimStudio
- Jun 30, 2026
CIS-DF free exam offer ends
- Dec 31, 2026
CIS-DF deadline - required for 7 CIS certifications
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