78202T Avaya IP Office Platform Support Practice Questions
Prepare for 78202T with more than an answer.
- Level
- Technical Associate
- Valid for
- No expiration
Domains covered on the exam 5
- IP Office Platform Architecture and Components20%
- System Configuration and Administration25%
- Small Community Networking (SCN)20%
- Troubleshooting and Diagnostics25%
- Voicemail Pro Configuration and Maintenance10%
- 1
A rapidly growing consulting firm has 600 employees distributed across a headquarters and four branch offices. They require a phone system with centralized administration, shared licensing, built-in conferencing, and resiliency between the HQ and a disaster recovery site. Which Avaya IP Office Platform edition is the most appropriate and scalable solution for these requirements?
Show answer details
Correct answer: B
IP Office Server Edition is designed for this scenario. It scales to 3000 users across 150 locations, far exceeding the company's current and future needs. It provides centralized web-based management for the entire network, supports centralized licensing, and has robust, built-in resiliency options (Primary/Secondary servers) that are ideal for a headquarters and DR site configuration.
- 2
A support consultant is auditing an IP Office Server Edition deployment for a financial client. The client wants to implement role-based access control for their IT staff. The requirement is to create a 'Junior Admin' role that can only manage users and hunt groups, without having rights to change system-level network or security settings. Which is the most appropriate method to achieve this?
Show answer details
Correct answer: B
The correct and most scalable method is to create a custom Rights Group. This allows the administrator to define a specific set of permissions for a role ('Junior Admin') and then assign multiple Service Users to that role. Managing permissions at the group level is more efficient and less error-prone than assigning individual permissions to each service user, especially as the team grows.
- 3
During the setup of a new SCN between two IP Office 500 V2 systems, a technician configures matching H.323 SCN lines on both systems. However, users at one site cannot see the users or hunt groups from the other site in their directories. Both systems can ping each other successfully. What is the most likely configuration error?
Show answer details
Correct answer: A
For SCN features like directory sharing and presence to function, the 'Voice Networking' license feature must be enabled under System > License > System. Even if the systems have SCN channel licenses, this master switch must be turned on. Since basic IP connectivity is confirmed via ping, this licensing/feature enablement step is the most common cause for the described symptoms.
- 4
A company has a three-site SCN deployment. Users at Site A can call users at Site B and Site C. Users at Site B can call users at Site A. However, when users at Site B attempt to call users at Site C, they receive a busy signal. The administrator has verified that the codecs and silence suppression settings match on all H.323 SCN lines. What is the most likely cause of this specific call failure?
graph LR SiteA[Site A] -- Works --> SiteB[Site B] SiteA -- Works --> SiteC[Site C] SiteB -- Works --> SiteA SiteB -.->|Fails| SiteC SiteC -.->|Fails| SiteBShow answer details
Correct answer: A
In an SCN, each IP Office system must have a unique Outgoing Group ID on its SCN lines. This ID is used to identify the source system for routing and feature transparency. If Site B and Site C have the same ID, the network cannot distinguish between them, leading to routing loops or failures. Since Site A can call both, its ID is unique. The failure between B and C strongly suggests their IDs are duplicated, causing calls between them to fail while calls to the uniquely identified Site A succeed.
- 5
A growing business is migrating from a fully utilized IP Office 500 V2 system to a new IP Office Server Edition to gain scalability. They have a significant investment in digital (DS) and analog (PHONE) port cards and want to continue using their existing digital and analog handsets. What is the correct Avaya-supported method to integrate the legacy hardware with the new Server Edition?
Show answer details
Correct answer: C
The designated method for using IP500 V2 hardware with a Server Edition is to convert the IP500 V2 control unit into an Expansion System. This requires a specific 'IP Office R11+ Expansion System (V2)' license to be added to the Server Edition configuration. The Server Edition then controls the re-purposed chassis and all its installed port cards, allowing seamless use of legacy digital and analog endpoints.
