CMQ-OE Practice Questions

Which of the following is not a type of organizational structure? A.StrategicB.ProcessC.CollateralD.Matrix

Which of the following are ways to promote quality and teamwork in organizations?I: Reducing hierarchies -II: Creating steering committeesIII: Recognizing internal customersIV: Structuring the organization into teams A.I and III onlyB.II and IV onlyC.I, II, and III onlyD.I, II, III, and IV

Which of the following are good reasons for including workforce personnel on project teams?I: Provide subject matter expertise.II: Reduce the upper management time commitment.III: Increase worker participation in the improvement process.IV: Reduce the direct-labor allocation on over-budget product lines. A.I and III onlyB.II and IV onlyC.I, III, and IV onlyD.I, II, III, and IV

Which of the following best describes the differences between cross-functional and matrix organizations? A.Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.B.Cross-functionals are often temporary, whereas matrices are permanent.C.Cross-functionals deal with internal groups, whereas matrices deal with external groups.D.Cross-functionals usually consist of personnel with technical skills, whereas matrices usually consist of high-level functional executives.

The decision-making authority delegated to lower management levels depends on:I: The situation -II: The extent of centralization or decentralizationIII: Which people in the organization have the best informationIV: The complexity of the environment in which the organization functions A.I and IIIB.II and IVC.I, II, and IVD.I, II, III, and IV

Organizational culture is comprised of: