ITIL Foundation Practice Questions
Prepare for ITILFND with more than an answer.
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- Exam fee
- $350 USD
- Level
- Foundation
- Valid for
- 3 years
Domains covered on the exam 6
- Fundamental Concepts of Service Management15%
- ITIL 4 Guiding Principles10%
- Four Dimensions of Service Management10%
- Service Value System10%
- Service Value Chain5%
- ITIL 4 Practices50%
- 1
The group that authorizes changes that must be installed faster than the normal process is called the?
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Correct answer: C
C
- 2
Which of the following are basic concepts used in access management?
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Correct answer: A
A
- 3
Which is a definition of a risk cause?
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Correct answer: D
D
- 4
What is the type of notification that should be sent when a threshold has been reached, something has changes or a failure has occurred?
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Correct answer: A
- 5
A monitoring tool detects that a server's CPU utilization has exceeded 95% for more than five minutes, which is a predefined threshold. The tool automatically generates a record and sends a notification to the IT operations team. According to ITIL, what has been detected?
sequenceDiagram participant M as Monitoring Tool participant S as Server participant O as Ops Team loop Check CPU S-->>M: CPU is 96% end M->>M: Threshold (95%) breached M->>O: Generate AlertShow answer details
Correct answer: D
An event is any change of state that has significance for the management of a service or other configuration item. The CPU utilization exceeding a defined threshold is a change of state that is significant, and it is therefore classified as an event. This event may or may not lead to the logging of an incident, depending on its impact.
- 6
Which one of the following is NOT the responsibility of service catalogue management?
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Correct answer: D
D
- 7
Which of the following areas would technology help to support during the service lifecycle?
- Data mining and workflow
- Measurement and reporting
- Release and deployment
- Process design
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Correct answer: C
C
- 8
Which of the following activities are performed by a service desk?
- Logging details of incidents and service requests
- Providing first-line investigation and diagnosis
- Restoring service
- Implementing all standard changes
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Correct answer: A
A
- 9
What takes place in the “Did we get there?” step of the continual service improvement (CSI) approach?
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Correct answer: D
D
- 10
Why is it important for service providers to understand patterns of business activity (PBA)?
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Correct answer: B
B
