ITIL 4 Foundation Practice Questions
Prepare for ITILFNDV4 with more than an answer.
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- v1ITIL Foundation (Version 5) 120 questions Locked
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- Exam fee
- $150 USD
- Level
- Foundation
- Valid for
- 3 years
Domains covered on the exam 7
- Understand the key concepts of service management15%
- Understand how the ITIL guiding principles can help an organization adopt and adapt service management10%
- Understand the four dimensions of service management10%
- Understand the purpose and components of the ITIL service value system10%
- Understand the activities of the service value chain, and how they interconnect10%
- Know the purpose and key terms of 15 ITIL practices20%
- Understand 7 ITIL practices in detail25%
- 1
Which statement about the steps to fulfill a service request is CORRECT?
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Correct answer: B
B
- 2
What is defined as a cause, or potential cause, of one or more incidents?
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Correct answer: D
D
- 3
Which guiding principle recommends eliminating activities that do not contribute to the creation of value?
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Correct answer: C
C
- 4
When should the effectiveness of a problem workaround be assessed?
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Correct answer: A
A
- 5
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].
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Correct answer: D
D
- 6
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?
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Correct answer: C
C
- 7
Which practice has a purpose that includes ensuring that risks have been properly assessed?
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Correct answer: D
D
- 8
When should a full risk assessment and authorization be carried out for a standard change?
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Correct answer: B
B
- 9
Which statement about emergency changes is CORRECT?
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Correct answer: B
B
- 10
Which practice coordinates the classification, ownership and communication of service requests and incidents?
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Correct answer: B
B
