73920T AXP On-Prem (CC Elite) Implementation Practice Questions
Prepare for 73920T with more than an answer.
- Time limit
- 90 minutes
- Questions on the exam
- approximately 63
- Passing score
- 66%
- Level
- Technical Associate
- Valid for
- No initial expiration date
- 1
Which parameter in the 'change hunt-group' form allows an administrator to define how quickly the system should overflow calls to a backup skill if the primary agents are busy?
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Correct answer: A
In Avaya Call Center Elite, the logic for overflowing calls (e.g., 'check skill 2 if expected-wait > 60') is defined in the Call Vector steps, not in the hunt group form itself. The hunt group defines WHO takes the calls, the vector defines WHEN and HOW.
- 2
An administrator is configuring a new feature button for agents to view their own daily performance statistics on their phone display. Which feature button assignment is correct?
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Correct answer: A
The 'vu-stats' button allows agents to request real-time statistics (configured in the vustats-format form) to be displayed on their endpoint.
- 3
In an Avaya Call Center Elite system, which object links an incoming dialed number (DNIS) to a Call Vector?
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Correct answer: B
A Vector Directory Number (VDN) is a soft extension that, when dialed (or matched via DNIS), points directly to a specific Call Vector for processing.
- 4
Scenario: A company wants to restrict agents in the 'Trainee' skill from making long-distance calls, but they must be able to transfer customers to external supervisors. Which mechanism should be used to enforce this restriction on the agent's station?
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Correct answer: A
The Class of Restriction (COR) assigned to the agent's station (or login ID) defines the Facility Restriction Level (FRL). The route pattern for long-distance calls will require a higher FRL than the Trainee COR possesses, blocking the call. Transfer permissions can be managed separately within COR settings.
- 5
When defining a Dial Plan in Communication Manager, what is the purpose of the 'Uniform Dialing Plan' (UDP) table?
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Correct answer: B
The UDP table allows the system to recognize dialed extensions that exist on remote switches. It can insert/delete digits to route the call correctly across the private network (e.g., converting a 5-digit extension to a full routing pattern).
- 6
A call center uses 5-digit extensions. An administrator wants to create a speed dial list for agents to quickly access common external vendors using only 2 digits. Which feature should be implemented?
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Correct answer: A
Abbreviated Dialing allows the creation of system, group, or personal lists where long numbers are mapped to short codes (e.g., dialing a FAC + list code).
- 7
A system administrator is reviewing the Avaya Aura architecture for a new deployment. They need to understand how signaling and media paths are typically handled for a call between a SIP endpoint registered to Session Manager and a digital (DCP) phone registered directly to Communication Manager. Which statement accurately describes the flow?
sequenceDiagram participant SIP as SIP Phone participant SM as Session Manager participant CM as Communication Manager participant G450 as Media Gateway participant DCP as DCP Phone SIP->>SM: INVITE (SIP Call Setup) SM->>CM: INVITE (SIP Call Setup) CM->>G450: H.248 Control (DCP Call Setup) G450->>DCP: Digital Signaling Note over SIP, DCP: Signaling Path Established SIP-->>G450: RTP Media G450-->>SIP: RTP Media DCP-->>G450: TDM Media G450-->>DCP: TDM Media Note over SIP, DCP: Media Path EstablishedShow answer details
Correct answer: B
This correctly describes the separation of signaling and media paths. Session Manager and Communication Manager handle the call setup, routing, and feature control (signaling). However, for media efficiency, the audio path (RTP stream) is established directly between the SIP endpoint and the Media Gateway (like a G450) that serves the digital phone. The gateway is responsible for converting the IP-based RTP stream to the TDM-based digital format for the DCP phone, and vice-versa.
- 8
A multinational corporation is designing a new Avaya Call Center Elite architecture to support 5,000 concurrent agents across three regional headquarters. The architecture team must ensure high availability and centralized management. Which architectural component combination is required to manage the Call Center Elite feature licensing and centralized administration for the Communication Manager instances?
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Correct answer: A
Avaya Aura System Manager (SMGR) provides the centralized management interface for Avaya Aura components, including Communication Manager. The WebLM (Web License Manager) service, often co-resident on SMGR, is responsible for hosting and serving the licenses required for Call Center Elite features (such as EAS, vectoring, etc.) to the Communication Manager instances.
- 9
An administrator is verifying the hardware requirements for a new remote survivable processor to ensure Call Center Elite operations continue during a WAN outage. Which specific Avaya server role or component provides the local survivability for agents and call processing when the main core is unreachable?
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Correct answer: B
The Local Survivable Processor (LSP), now often referred to as a Survivable Remote Server, contains a copy of the Communication Manager translations and takes over call control and ACD functions for local endpoints when the connection to the main CM is lost.
- 10
A consultant is reviewing the capacity requirements for a Communication Manager server that will host a high-volume call center. Which factor most directly impacts the 'Busy Hour Call Completions' (BHCC) rating of the hardware server?
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Correct answer: B
BHCC is a performance metric determined by the physical server's processing power (CPU/RAM). Different Avaya server appliances or virtual machine profiles have specific BHCC limits defined in the official capacity specifications.
