77202T Avaya IP Office Platform Support Practice Questions
Prepare for 77202T with more than an answer.
- Exam fee
- $125 USD
- Time limit
- 90 minutes
- Questions on the exam
- 60
- Passing score
- 70% (scale 0-100%)
- Level
- ASTA (Avaya Services Technical Associate)
Domains covered on the exam 4
- Avaya IP Office Platform and System Setup25%
- System Configuration and Management20%
- Applications and User Configuration20%
- Call Management and Advanced Features35%
- 1
When using the Web License Manager (WLM) for a Server Edition system, how are licenses typically associated with the hardware?
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Correct answer: C
In Server Edition, licenses are centrally managed. For virtual deployments, the Host ID is generated based on VM parameters. For physical Linux servers, it's often tied to the MAC. It is NOT tied to an SD card serial number like the IP500 V2 PLDS licensing.
- 2
You are configuring a 'Page All' short code. Which feature must be selected to allow a user to speak to all idle extensions with hands-free answer capability?
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Correct answer: B
The 'Dial Paging' feature is used in short codes to broadcast audio to a target group of extensions. The target is usually a Hunt Group number.
- 3
An administrator attempts to access the IP Office Web Manager but receives a 'Page Not Found' error. They verified network connectivity is good. Which port should they verify is open and not blocked by a firewall?
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Correct answer: C
IP Office Web Manager primarily uses HTTPS on port 7071 for secure management access (or 7070 for HTTP if enabled, but HTTPS/7071 is the standard default for secure access).
- 4
In an IP Office configuration, you are setting up an Incoming Call Route (ICR). You want to route calls based on the Caller ID of the incoming caller (e.g., VIP clients). Which field in the ICR settings should be populated with the VIP client's phone number?
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Correct answer: B
The 'Incoming CLI' field matches the Caller ID (ANI) of the person calling into the system. 'Incoming Number' matches the DNIS (the number they dialed).
- 5
A customer wants to implement 'Hot Desking' for users who share desks. What is the mandatory requirement for a user to successfully log in to a physical phone as a hot desk user?
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Correct answer: A
Hot Desking requires a 'Login Code' to be set in the User > Telephony > Supervisor Settings tab. Without this code, the system cannot authenticate the hot desk login attempt.
- 6
You are troubleshooting a SIP trunk that is failing to register. The ITSP requires the IP Office to send the 'domain name' in the 'From' header, not the IP address. Where do you configure this setting in IP Office Manager?
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Correct answer: D
In the SIP Line configuration under the SIP Transport tab, the 'ITSP Domain Name' field is used to specify the domain that replaces the IP address in SIP headers (like From/To) when 'Use Domain Name' is enabled.
- 7
What is the primary function of the 'Alternate Route Selection' (ARS) form in IP Office?
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Correct answer: B
ARS is responsible for processing outbound dialing. It matches the dialed string (e.g., 9 + number) and selects the appropriate Line Group ID to send the call out, handling Least Cost Routing and digit manipulation.
- 8
A user complains that their 'Mobile Twinning' feature stops working after 15 minutes of conversation on their mobile device. The call drops. What is the most likely configuration setting causing this?
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Correct answer: D
If Mobile Call Control is enabled but not properly confirmed, or if the system has a 'Mobile Answer Guard' or similar timer that isn't satisfied, calls might be dropped. However, specifically for 15 minutes, it often relates to SIP session refresh or 'Call Answer' supervision timers in Analog lines. In a general context, if 'Mobile Call Control' is enabled, the user must acknowledge the call (press #) or the system might treat it as voicemail/unanswered eventually, though 15 mins suggests a trunk timer or 'Max Call Duration' on the specific ARS route used for twinning.
- 9
You are designing a Voicemail Pro call flow. You need to verify if the caller's ID matches a number in a database table before routing them to a VIP queue. Which Action in Voicemail Pro should you use?
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Correct answer: B
The 'Database Execute' action (or Database Open/Get/Close sequence) allows Voicemail Pro to query an external database (via ODBC) using the Caller ID ($CLI) as a key to retrieve customer status.
- 10
Which of the following IP Office applications provides a PC-based attendant console for receptionists, allowing them to drag and drop calls and see the status of all users?
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Correct answer: B
IP Office SoftConsole is the dedicated PC application for receptionists/operators, offering BLF views, drag-and-drop transfer, and directory access.
- 11
A legal firm needs to ensure that calls to their main hunt group (Ext. 300) are answered in the precise order they are received. If all agents are busy, callers must hear a comfort message every 45 seconds. Any call waiting longer than 3 minutes must be immediately routed to a general voicemail box. Which combination of hunt group settings correctly implements these requirements?
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Correct answer: C
This configuration is correct. 'Longest Waiting' ensures calls are answered in order. 'Queuing: On' is required for calls to wait. 'Overflow Time: 180s' correctly routes the call after 3 minutes. 'Announce Time: 45s' is the specific setting to play a comfort message at a defined interval for queued callers.
- 12
An administrator is configuring Alternate Route Selection (ARS) to optimize toll costs. The primary route is a low-cost SIP trunk (Line Group ID 10). The secondary route is a PRI trunk (Line Group ID 1) for failover. The system must prepend '011' for international calls placed on the SIP trunk but not on the PRI. Which two short codes are required within the ARS form to achieve this routing logic? (Select TWO)
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Correct answer: B, C
This short code, placed first in the ARS form, matches any dialed number (N), prepends the international prefix '011' to it, and routes the call to the primary SIP trunk (Line Group ID 10).
This short code, placed after the primary route, serves as the failover. It matches any dialed number (N), sends it unmodified, and routes it to the secondary PRI trunk (Line Group ID 1).
