77202T Avaya IP Office Platform Support Practice Questions
Prepare for 77202T with more than an answer.
- Exam fee
- $125 USD
- Time limit
- 90 minutes
- Questions on the exam
- 60
- Passing score
- 70% (scale 0-100%)
- Level
- ASTA (Avaya Services Technical Associate)
Domains covered on the exam 4
- Avaya IP Office Platform and System Setup25%
- System Configuration and Management20%
- Applications and User Configuration20%
- Call Management and Advanced Features35%
- 13
A technician is performing an initial installation of an IP Office 500 V2 system. After powering on the control unit for the first time, the system needs to be configured with basic network parameters to be discoverable by IP Office Manager. What is the default IP address the technician must use to access the system's initial configuration wizard via a direct ethernet connection to the LAN1 port?
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Correct answer: B
On its first boot or after being defaulted, an IP Office 500 V2 control unit's LAN1 port defaults to the IP address 192.168.42.1. A technician must set their connecting PC to a static IP address in the same subnet (e.g., 192.168.42.5) to access the system for the initial ignition process.
- 14
During a security audit of an IP Office Server Edition, it was noted that default security settings are still in place. The administrator is tasked with enhancing the security of the system's service access. A key requirement is to restrict IP Office Manager configuration access to only the internal management subnet (10.10.50.0/24). Where in the IP Office configuration must the administrator go to define this access restriction?
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Correct answer: D
The 'Unsecured Interfaces' section is the correct location to configure IP address-based access control lists (ACLs) for various system services, including the configuration service (TFTP) used by IP Office Manager. This allows an administrator to create rules that permit or deny access from specific IP addresses or subnets, effectively locking down administrative access.
- 15
A manufacturing company operates from 8:00 AM to 5:00 PM, Monday through Friday. They require all inbound calls during business hours to route to a main receptionist hunt group. After hours and on weekends, calls must be routed to a Voicemail Pro auto-attendant. Which two components must be configured and linked to achieve this time-based routing?
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Correct answer: B
A Time Profile is created to define the business hours (8 AM-5 PM, M-F). Then, in the Incoming Call Route for the main number, this Time Profile is selected. The 'Destination' is set to the receptionist hunt group, and the 'Fallback Destination' or 'Out of Hours Destination' is set to the Voicemail Pro auto-attendant. The system checks the Time Profile and routes the call accordingly.
- 16
True or False: When configuring an IP Office Server Edition in a Primary/Secondary resilience pair, a 'Power User' license is sufficient for a user to fail over and register their phone with the secondary server while maintaining all their unified communications features.
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Correct answer: B
For a user to maintain full unified communications features (like presence, IM, and application control) during a failover to a secondary server, they must be licensed with a 'Resilient User' license. A 'Power User' license alone does not grant this capability in a Server Edition resilience scenario.
- 17
A hotel is implementing IP Office and wants to allow guests to log into any phone in a common area to access their personal extension profile and voicemail. When they log out, the phone must revert to a generic, public profile with restricted calling permissions. Which feature should be implemented to provide this functionality?
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Correct answer: B
Hot Desking is the feature designed for this exact scenario. It allows a user to log in to a shared physical phone, which then assumes the user's personal extension, features, and permissions. Upon logout, the phone reverts to its default 'base' user profile, which can be configured with restricted access suitable for a public area.
- 18
An administrator needs to create a system-wide short code that allows users to dial
*99followed by a 4-digit extension to directly transfer a call to that extension's voicemail box, without ringing the user's phone. To achieve this, the administrator creates a short code*99XXXX. What should be entered in the 'Feature' field for this short code?Show answer details
Correct answer: D
The 'Voicemail Collect' feature, when used with an extension number as the telephone number, directs the call straight to that user's voicemail deposit service. This is the correct feature for transferring directly to a mailbox. 'Voicemail Transfer' would attempt to ring the user first.
- 19
A consultant is designing a Voicemail Pro call flow for a medical clinic's main number. The call flow must first check if the clinic is open using a Time Profile. If open, it should transfer to the reception hunt group. If closed, it should play an after-hours message and then transfer to an on-call service. Which Voicemail Pro action is best suited to perform the initial check against the Time Profile?
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Correct answer: A
The 'Condition' action is specifically designed for this purpose. It can be configured to check the state of an IP Office Time Profile. It provides 'True' and 'False' exit paths, allowing the call flow to branch to the reception transfer on 'True' (in-hours) and the after-hours message on 'False' (out-of-hours).
- 20
After upgrading an IP Office 500 V2 system from release 10.1 to 11.1, an administrator discovers that all licenses are showing as 'Dormant' in System Status and features are not working. The PLDS XML license file was confirmed to be correct for the feature key serial number. What is the most likely cause of this issue?
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Correct answer: A
When upgrading IP Office, especially across major versions like 10.x to 11.x, the SD card must be recreated using the IP Office Manager application that corresponds to the new software version. This process writes new system-specific files, including those required for license validation. Failure to do so often results in valid licenses showing as 'Dormant' because the system cannot properly validate them against the new software.
