ITIL Foundation (Version 5) Practice Questions
Prepare for ITIL5-FND with more than an answer.
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- v1ITIL Foundation (Version 5) 120 questions Current
- ITIL5-FND-BRLegacy ITIL Foundation (Version 5) Bridge 130 questions Locked
- ITILFNDLegacy ITIL Foundation 771 questions Locked
- ITILFND v3Legacy ITIL V3 Foundation 543 questions Locked
- ITILFND v4Legacy ITIL 4 Foundation Extended 257 questions Locked
- ITILFNDV4Legacy ITIL 4 Foundation 277 questions Locked
- Exam fee
- $314 USD
- Time limit
- 60 minutes
- Questions on the exam
- 40
- Passing score
- 65%
- Level
- Foundation
- Valid for
- 3 years
Domains covered on the exam 7
- Key ITIL Terms and Definitions15%
- The Four Dimensions of Product and Service Management12%
- The ITIL Product and Service Lifecycle15%
- The ITIL Service Value System (SVS)25%
- Value Stream Identification, Mapping, and Management13%
- ITIL and Artificial Intelligence10%
- ITIL and Other Frameworks10%
- 1
External factors often influence how an organization manages its services. The acronym PESTLE is used to describe these factors. If a new data privacy regulation is introduced that requires changes to how customer data is stored, which PESTLE factor is primarily driving this change?
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Correct answer: B
New regulations and laws fall under the 'Legal' factor of PESTLE (Political, Economic, Social, Technological, Legal, Environmental).
- 2
True or False: The Four Dimensions of Product and Service Management apply only to the 'deliver' and 'support' activities of the ITIL Product and Service Lifecycle.
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Correct answer: B
False. Taking a holistic approach, the Four Dimensions of Product and Service Management apply to the ITIL Value System as a whole and to ALL activities of the ITIL Product and Service Lifecycle (discover, design, acquire, build, transition, operate, deliver, support), not just delivery and support.
- 3
In the ITIL (Version 5) Product and Service Lifecycle Model, which activity is PRIMARILY focused on understanding customer needs, identifying market opportunities, and analyzing demand before any solution is built?
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Correct answer: B
The 'Discover' activity involves identifying opportunities, understanding customer needs, conducting market analysis, and validating demand.
- 4
A digital media organization is transitioning from a project-based approach to a product-based operating model. They are defining the core vocabulary to ensure alignment across teams. Which term BEST describes a configuration of an organization's resources designed to offer value to a consumer?
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Correct answer: B
In ITIL (Version 5), a 'Product' is defined as a configuration of an organization's resources designed to offer value to a consumer. A Service is the means of enabling value co-creation, and a Service Offering is the description of one or more services.
- 5
A financial services firm is launching a new mobile banking application. The application processes transactions quickly (high performance) but the server frequently crashes during peak hours, preventing users from logging in. How would ITIL (Version 5) classify this service status?
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Correct answer: D
Utility is 'fitness for purpose' (it processes transactions). Warranty is 'fitness for use' (availability, capacity, continuity, and security). Since the service crashes (poor availability), it lacks Warranty despite having Utility.
- 6
Which of the following statements ACCURATELY describes the difference between an Outcome and an Output in the context of Digital Product and Service Management (DPSM)?
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Correct answer: C
An Output is a tangible or intangible deliverable of an activity (e.g., a report generated, a server deployed). An Outcome is a result for a stakeholder enabled by one or more outputs (e.g., ability to make a business decision based on the report).
